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Form of workJob Summary:
This position is for self-starters who thrive in a fast-paced, agile environment, which means being able to change direction quickly, multitask, and demonstrate a passion and eagerness to learn new technologies. The Epic application analyst will collaborate with and provide tier-one support to their team and/or counterparts from other applications to successfully meet the development and implementation objectives for assigned Epic applications. Effectively manages competing and changing priorities. Under direct supervision, serves as project lead for key initiatives, including performing project management duties, as assigned. Develops, documents, and adheres to the internal procedures that will be used in conjunction with related applications and systems. Interacts professionally with leadership, faculty, staff, and vendors.
Knowledge, Skills and Abilities:
- Strong written and verbal communication skills
- Critical and analytical thinking proficiencies.
- Organizational management skills and ability to multitask.
- Basic project management skills.
Job Duties:
1. Based on clinical project requests, works with requestors and users to understand, and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes.
2. Presents recommended system enhancement opportunities and creative technical solutions for clinic-related scenarios. Using analytical evaluation skills, identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors.
3. Performs ongoing maintenance and configuration updates to Epic applications.
4. With supervision, creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.
5. Provides tier-one support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.
6. Perform all other duties as assigned.
Education:
Bachelor's degree (4 years of comparable experience may be substituted for a degree).
Experience:
Epic certification/proficiency in any module preferred.
Additional Licenses and Certifications:
Epic certification must be maintained per Epic Corporation standards.
