Address
Form of work
Salary- Maintain the loan database and process loan boarding
- Follow up on due dates for taxes, hazard insurance renewals, mortgage insurance, and check up on investors' conditions.
- Manage Loan Servicing that includes payments, reserve accounts, taxes, and insurance.
- Respond to borrowers' inquiries and correspondence utilizing fax, phone, email, and mail.
- Address issues related to borrower accounts, and mitigate consumer complaints and disputes.
- Cooperate with the post-funders for clearing investors' conditions/issues in all areas of Loan Servicing.
- Analyze escrow disbursements and manage proper escrow levels.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to act with integrity, professionalism, and confidentiality.
- Proficient with Microsoft Office Suite or related software.
- Outstanding people skills and team player.
Preferred Experience and Qualifications:
- Speaking multiple languages is a plus (Preferably Chinese/Mandarin)
- The candidates' experiences & references should be verifiable
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Physical setting:
- Office
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Fair Housing regulations: 1 year (Preferred)
- Customer service: 1 year (Required)
Work Location: In person
