Customer Service Specialist

I. Position Overview:

The Customer Service Specialist will report to the Operations and Product Manager - Sweeteners and has responsibility in the areas of shipping samples, purchase orders, accounts receivable and general office administration activities.

II. Specific Tasks, Duties and Responsibilities:

Process purchase orders as directed

• Send accounts receivable reminders to customers
• General Customer Service data entry
• Ship samples to customers
• Manage sample inventory
• Maintains inventory of office supplies; order new supplies as needed
• Enter customer orders, new customer information, and update customer information
• Provide general administrative support
• Other duties as required

III. Essential Skills and Experience:

Education or Equivalent: (Minimum required to perform job)

• High School Diploma or equivalent
• 3 plus years experience

Knowledge/Skills Requirements:

• QuickBooks
• Customer Service
• PO Processing
• High attention to detail
• Basic Microsoft Office skills
• Excellent verbal and written communication skills
• Ability to be highly organized
• High initiative to resolve issues and know when to escalate

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Irvine, CA 92602: Relocate before starting work (Required)

Work Location: In person