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SalaryExpress Wash Concepts (EWC), established in 2018, is the parent company of five award-winning express tunnel car wash brands: Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express Auto Wash, and Bee Clean Express Car Wash.
Our swift, top-tier, eco-friendly car washes and unwavering focus on exceptional customer service have positioned us prominently in the United States and beyond. Additionally, our leading community relations initiatives proudly contribute hundreds of thousands of dollars annually through EWC CARES, our outreach programs, encompassing both monetary donations and complimentary car washes.
Why Choose Express Wash Concepts? We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth. Join Express Wash Concepts in our mission to make a difference through the power of clean.
Discover the benefits of joining Express Wash Concepts
- Unlimited Wash Club Membership
- Paid vacation
- Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
- HSA contribution: $1,000/year (with qualifying plan).
- Secure future: 401k with up to 4% company match.
- Educational reimbursement: Up to $2,500 annually to support ongoing learning and development.
Essential Functions
The main duty of this role is to be the initial responder for IT related issues from local and remote business centers. This involves verifying that all communication functions at EWC's facilities are functioning according to design, conducting repairs, assessing potential risks, and enhancing overall system performance.
- Provide quick and effective assistance with information technology systems
- Respond to tech inquiries via email, through online chats, over the phone, or in person
- Troubleshoot and resolve hardware and software issues.
- On/Off boarding employees wrt IT Systems (computers, phone, work stations, etc…
- Install and troubleshoot Windows-based PCs, routers, switches, access points, and peripherals.
- Collaborate with the local Internet Service Provider (ISP) for setup, installation, and resolution of internet/phone issues
- Configure and install Digital Signage, TVs, printers, cameras, NVRs, POS systems, and other connected peripherals.
- Consult with the team on priorities, troubleshooting, and requesting assistance.
- Manage endpoint users, including troubleshooting and on/offboarding processes.
- Complete special projects assigned by the supervisor.
- Manage IT inventory, source parts, and handle ordering.
Job requirements
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
- Two years of prior IT experience in a similar role, encompassing system setup and troubleshooting.
- Possession of an Associates Degree in Computer Science or relevant certifications.
- The ability to break down technological processes and deliver clear, step-by-step instruction's
- Time position with a flexible five-day schedule; weekends may be required.
- Effective communication skills across the organization in a professional manner.
- Proficient in tracking hours and activities, and knowledgeable in credit card accounting procedures.
Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics. Upon offer, selected candidates are required to complete an I-9 verification and a pre-hire background check
