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Form of workJob Description
Qualifications
The IT Support Specialist resolves daily IT issues through troubleshooting and utilizing the IT helpdesk system to document incidents and implement solutions. This role involves direct collaboration with end-users and the IT team.
Responsibilities
- Provide technical support and customer service by addressing end-user ticket requests and inquiries.
- Record incidents and calls accurately in the IT helpdesk ticket system.
- Offer on-site and remote technical support, including training, troubleshooting, hardware installation, and software issues.
- Collaborate closely with the IT Director and the Global IT team on projects.
- Act as a vital team member, demonstrating ownership, follow-through, initiative, awareness, and effective communication with customers, peers, upper tiers, and management.
Requirements
- Associate degree in IT or 2-5 years of relevant experience.
- Proficiency in Microsoft Active Directory, DNS, DHCP, and Office 365 administration.
- Knowledge of SAP, Sage ERP X3, and Mitel is preferred
EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)
