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Job Summary
Under limited supervision, the Supplier Relationship Manager utilizes extensive knowledge and skills acquired through education and specialized training. The role involves working with a complex organization with multiple stakeholders and entails developing and managing the Raymond James Enterprise Supplier Relationship program. Responsibilities include designing supplier engagement strategies, supplier stratification, program governance, performance management, supplier development integrating supplier management best practices across the business, establishing strategic partnerships with top suppliers, and participating in cross-business supplier initiatives. This position plays a crucial role in the procurement process, emphasizing the enhancement of supplier performance and fostering collaboration.
- Lead, develop, and implement the firm's Enterprise Supplier Relationship strategy.
- Collaborate with procurement teams to identify and select suitable suppliers who meet the organization's quality, cost, and performance requirements.
- Continuously assess and monitor supplier performance, including quality, delivery, cost, and responsiveness, in partnership with the lines of businesses.
- Develop and implement key performance indicators (KPIs) to measure and improve supplier performance.
- Develop performance SLAs, where applicable.
- Determine the best method to resolve issues to ensure client satisfaction and adherence to company policies.
- Collect and analyze supplier performance, cost, and quality data.
- Facilitate executive sessions and quarterly business reviews (QBR) with suppliers.
- Maintain open and effective communication channels with suppliers, including regular meetings and reporting to discuss performance and strategic objectives.
- Work with suppliers to develop their capabilities, ensuring they align with the organization's evolving needs and objectives.
- Focus on all corporate financial expectations, compliance, and business objectives and ensure that the firm's needs are being met while providing cost savings to the company and maintaining consistently high levels of service.
- Prepare and deliver written and oral presentations to various levels in the firm.
- Participate in applicable advisory boards for the industry.
- Perform other duties and responsibilities as assigned.
Knowledge, Skills, and Abilities
Knowledge of
- Leadership in the Supplier Relationship management process and execution.
- Advanced concepts, principles, and practices of an Enterprise Supplier Relationship Management Program.
- Corporate Procurement policies.
- Corporate Supplier Risk Management policies.
- Technology policies and procedures.
- Manage relationships to drive value and build long-term relationships with strategic partners.
- Strong organizational and project management skills.
- Proficiency in using supplier management software and tools.
- Excellent communication and interpersonal skills.
- Preparation of departmental budgets and providing insight into mid and year-end budget cycles.
- Interpretation and application of firm and department policies and procedures.
- Analytical and problem-solving abilities.
- Travel domestically to support the program.
- Lead the change management process to build organizational understanding of our program.
- Establish and maintain effective working relationships at all levels of the organization.
- Facilitate meetings, ensuring all viewpoints, ideas, and problems are addressed.
- Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
- Communicate effectively, both orally and in writing.
- Work independently as well as collaboratively within a team environment.
- Able to measure supplier performance, develop long-term strategic supplier relations, and identify development and partner opportunities.
Education/Previous Experience
- Bachelor’s degree in business administration and a minimum of six (6) years of relevant experience.
- OR
- An equivalent combination of education, experience, and/or training approved by Human Resources.
- Certified Supplier Management Professional (CSMP) or Supplier Relationship Management Certification (SRMC) is preferred
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
- Grow professionally and inspire others to do the same
- Work with and through others to achieve desired outcomes
- Make prompt, pragmatic choices and act with the client in mind
- Take ownership and hold themselves and others accountable for delivering results that matter
- Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal-opportunity employer and makes all employment decisions on the basis of merit and business needs.
