At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.
Job Description:
Provide the highest level of Customer Service to our customers and Wellness Advocates through phone, chat, email, and/or other contact types.
Job Responsibilities:
- Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of Customer Service. Will be trained to take multiple contact types.
- Attend necessary trainings, as determined by management
- Respond promptly with correct grammar and punctuation in verbal and written communications
- Use resources to answer questions and resolve concerns promptly and courteously
- Follow-up on Customer Services issues
- Capture customer feedback
- Identify and track/code contact types
- Upsell and inform customers about promotions and products
- Help with special projects as needed
- Adhere to schedule and meet other department performance standards
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job:
- This position operates in an office environment that may include exposure to stationary positions and computer blue light for extended periods of time
- Ability to work under pressure, including during peak seasons
Job Qualifications:
- Professional English language proficiency required
- High school diploma or equivalent
- Strong typing and computer abilities
- Ability to type 30 words per minute, required. 60 wpm is preferred.
- Knowledge of proper grammar, punctuation, and impressive spelling
- Organized and detail-oriented
- Ability to follow instructions, policies, and procedures
- Works well with others
- Proactive while assisting others
- Ability to communicate effectively with others in a respectful and professional manner
- Ability to communicate by reading, writing, recording, receiving, and sending communications
- Previous Customer Service experience preferred
- Desire to move up and grow with dōTERRA preferred
- Work at the Pleasant Grove location; or if approved for remote work, lives in Utah or Idaho
doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.
Job Type: Part-time
Pay: $13.00 per hour
Expected hours: 20 per week
Benefits:
- 401(k)
Experience level:
- No experience needed
Shift:
- 4 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- Call center
- In-person
Application Question(s):
- Are you available to work a Part Time shift of either 8 am - 1 pm, 1 pm - 6 pm, 2 pm - 7 pm, or 3 pm - 8 pm with a rotating Saturday of 9am-2pm?
- The starting pay for this role is $13 per hour. Are you still interested in this role?
Ability to Commute:
- Pleasant Grove, UT 84062 (Required)
Ability to Relocate:
- Pleasant Grove, UT 84062: Relocate before starting work (Required)
Work Location: In person