- Provide a customized one-on-one conversation to customers; review, assist with, or conduct basic registration; gather necessary information to determine customer needs.
- Provide referrals to community resources and supportive service agencies for needed services and/or technical assistance as appropriate.
- Interview a high volume of job seekers; determine job seeker's transferable skills, interests, and employment goals. Identify barriers to successful job search and explore possible solutions to remove the barriers.
- Assist with application processes, documentation, and effective interviewing techniques. Gain and maintain familiarity with local employment needs in order to provide relevant job search support and assistance to jobseekers.
- Conduct staff-assisted talent development workshops to teach essential skills for work readiness. Refer customers to attend talent development workshops and activities so they have the materials and skills to be successful during job interviews. Offer comprehensive business services through WSO centers that are aligned with local sector strategies and investment priorities.
- Multi-tasking: Ability to attend to multiple tasks simultaneously and enthusiastically, deliver high quality work on time, and remain productive and calm in pressured environments.
- Customer Focus: Ability to professionally interact with a high volume of diverse customers providing service that exceeds the customers’ expectations.
- Working with Information: Ability to efficiently and effectively use data, critical thinking, and analytical reasoning to gather information and apply laws, rules and polices to solve problems and make decisions.
- Preferred: Recent experience working at a WorkSource office (within 2 years) working with job seekers, employers and special programs.
- Commitment to valuing diversity and promoting inclusion.
- The ability to communicate at informal and some formal level.
- Converse with more detail about familiar topics.
- Comment on unfamiliar topics with some difficulty but still be able to express the main idea.
- Form long sentences with sufficient vocabulary but tending to maintain native language syntax.
- Demonstrate intelligible pronunciation, which does not interfere with understanding.
- Sustain a fluent conversation.
- A workplace that balances productivity with enjoyment and encourages learning and mentoring.
- Rewarding work in a fast-paced, creative environment with colleagues who are passionate about public service.
- A workplace that fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.
- Work/life balance, 11 paid holidays a year, and acompetitive benefits package.
- If you have federal student loan debt or are thinking of going back to school, then you may benefit from thePublic Service Loan Forgiveness Program(PSLF). PSLF allows you to make 120 qualifying payments on your student loan while working full-time for a qualifying employer. PSLF student loan debt may be forgiven. OED positions may qualify for PSLF, please visit the website for more information and/or verification.
- External Applicants: Click on the “Apply” link above to fill out the online application and submit by the posted closing date. Please use the name you want us to address you by.
- Current State of Oregon employees (this includes temporary employees) OED/Statewide employees: Apply through your employee Workday account. Please ensure the work history in your applicant profile is up-to-date and reflects your current position.
- REQUIRED: Attach a resume and cover letter. Your cover letter must not exceed two (2) pages. Please upload your documents in the “Resume / Cover Letter” section of the application.
- In addition to your related work experience and education, we will use the desired attributes and required minimum qualifications to determine who to interview. Please make sure you demonstrate that you have the desired attributes and minimum qualifications in your application materials.
- Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.
- Bilingual Pay Differential: Employees assigned to use Spanish bilingual skills in the regular performance of their duties will receive a monthly pay differential of 5% over their base salary pay.
- This position is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur.
- Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. This will be used to determine the salary offer based on a pay equity assessment.
- The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Please review theClassification and Compensationpage for more details, or you mayvisit our websitefor information on Pay Equity.
- United States Employment Eligibility: The Oregon Employment Department does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. The Oregon Employment Department is an E-Verify employer. If you are the successful candidate you must present your I-9acceptable documents(See page 3) for employment verification.
- View guidance our hiring managers use at the following website:Equity and Inclusion Recruitment Questions
- Please read more about ourGender Identity and Expression Procedure!
The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. For positions with authorized access to FBI Criminal Justice Information Systems (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our
- If you have questions about the position or need an alternate format to apply, please contact us at 503‑947-1289;humanresources@employ.oregon.gov. Please be sure to include the job requisition ID number.
- Reasonable Accommodations
- Interview Scoring Criteriaused during recruitments
- Understanding the State Application Process
- Resources for Job Seekers