Benefits Eligibility Specialist (Employment Adjudicator) Multiple Positions Available! **Bilingua...

Initial Posting Date:
12/29/2023
Application Deadline:
01/14/2024
Agency:
Employment Department
Salary Range:
$4,138 - $6,322
Position Type:
Employee
Position Title:
Benefits Eligibility Specialist (Employment Adjudicator) Multiple Positions Available! **Bilingual candidates preferred**
Job Description:
Preference will be given to candidates who are bilingual in English and one of the following languages; Simplified Chinese or Traditional Chinese (written), and Cantonese or Mandarin (spoken), Russian, Vietnamese, Amharic, Arabic, Farsi (Persian), Korean, Laotian, Somali, or Spanish.
At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences.
What You Will be Doing:
In this position you will analyze and evaluate eligibility claims for Paid Leave benefits. Benefits Eligibility Specialists (Employment Adjudicators) investigate claim issues by interviewing persons associated with the claim. It is a technical position requiring extensive knowledge of complex statutes, administrative rules, and policy guidelines relative to the Paid Leave program. The position requires skills in identifying issues; gathering, evaluating, interpreting, and presenting facts related to how the laws, rules, and policies that govern the program are applied. This position involves creating and maintaining written documentation of activities concerning clients or customers.
For a full Position Description, please click here.
What We Are Looking For (Desired Attributes):

• Experience providing internal and external customer service serving diverse populations.
• Experience in making decisions concerning eligibility, issuing decisions, and resolving problems using independent judgment.
• Extensive knowledge of statutes, regulations, policies, procedures, and guidelines for Paid Leave Oregon.
• Experience prioritizing and managing work time and efforts to accomplish both ongoing and emergent duties.
• Experience in documentation required to support eligibility decisions.
• Experience at a high level of skill in communicating both in writing and verbally.
• Commitment to advancing equitable outcomes with valuing diversity and promoting inclusion
• Intermediate experience with MS office, including Excel, Word, Outlook and databases
• Strong communication and interpersonal skills
• Proficient analytical skills; ability to collect, analyze,
• Experience providing excellent customer service for both internal and external customers in a high call volume center; ability to interpret and explain program requirements
• Attention to detail with time management skills for processing large amounts of paperwork

Required Minimum Qualifications:
One year of experience processing unemployment insurance claims; OR
Two years of experience which included at least two of the following: 1) identifying contested claims issues, 2) gathering, evaluating and interpreting facts; 3) preparing written statements which may be used for a formal hearing; and/or 4) a working knowledge of federal and state unemployment insurance laws; OR
An equivalent combination of experience
What's In It for You?

• A workplace that balances productivity with enjoyment and encourages learning and mentoring.
• Rewarding work in a fast-paced, creative environment with colleagues who are passionate about public service.
• A workplace that fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.
• Work/life balance, 11 paid holidays a year, and a competitive benefits package.

How to Apply:

• External Applicants: Click on the "Apply" link above to fill out the online application and submit by the posted closing date. Please use the name you want us to address you by.
• Current State of Oregon employees (this includes temporary employees) OED/Statewide employees: Apply through your employee Workday account. Please ensure the work history in your applicant profile is up-to-date and reflects your current position.
• Attach a resume and cover letterYour cover letter must not exceed two (2) pages. Please upload your documents in the "Resume / Cover Letter" section of the application.
• In addition to your related work experience and education, we will use the attributes and minimum qualifications listed under the "What We Are Looking For" section above to determine whom to interview. Please make sure the attributes and minimum qualifications you possess are clearly demonstrated in your application materials.
• Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.

Additional Information:

• This position is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur.
• Please ensure you've provided a thorough and updated application as it pertains to the position for which you are applying. This will be used to determine the salary offer based on a pay equity assessment.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity.
• United States Employment Eligibility: The Oregon Employment Department does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. The Oregon Employment Department is an E-Verify employer. If you are the successful candidate you must present your I-9 acceptable documents (See page 3) for employment verification.

Hybrid Remote Work Information:
Candidates may be approved for hybrid remote work. Hybrid remote work suitability is evaluated based upon business needs at the time of hire. Hybrid remote work approval can be revoked at any time. Candidates are expected to:

• Reside within (or be willing to relocate to) Oregon, or one of its bordering states within a reasonable commuting distance (e.g. Vancouver, Washington).
• Be able to report to the office location listed in the job posting, as necessary.
• Demonstrate access to a broadband internet connection that meets or exceeds the minimum acceptable requirements; Click here to view the minimum acceptable requirements. OED IT Services will provide the necessary hardware to employees who are approved for remote work.
• Have a private workspace.
• Maintain good standing (i.e. no performance or attendance issues).

Veterans' Preference:
Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources, or call Oregon Department of Veterans' Affairs at: 1-800-692-9666. NOTE: If claiming veterans' preference, please be sure to check your Workday account for pending tasks or actions under your "My Applications" section.
Equity and Inclusion:
We foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.

• View guidance our hiring managers use at the following website: Equity and Inclusion Recruitment Questions.
• Please read more about our Gender Identity and Expression Procedure!

Criminal Records Check:
The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. For positions with authorized access to FBI Criminal Justice Information Systems (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our Criminal Records Check Policy or contact us at the number below with any questions.
Contact Information and Helpful Links:

• If you have questions about the position or need an alternate format to apply, please contact us at 503-947-1289; humanresources@employ.oregon.gov. Please be sure to include the job requisition ID number.
• Reasonable Accommodations
• Interview Scoring Criteria used during recruitments
• Understanding the State Application Process
• Resources for Job Seekers