- Bachelor’s degree required
- 7+ years of relevant experience Employee Relations, labor relations, or labor/employment law with emphasis on labor and Employee Relations
- Successful record of creating, improving and executing programs at scale
- Excellent skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
- Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or communication skills
- Ability to quickly connect with people across a wide variety of backgrounds
- Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies
The Manager will possess employee and labor relations expertise, excellent judgment, and highly-developed analytical, interpersonal, and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects. The Manager will quickly become an important “source of truth” regarding whether the organization is meeting its core values and principles.
This is a full-time position that reports into the WW Consumer organization for Amazon.com. The resident location of the individual is virtual, in the geographic area of primary support and preferably in a location near a major airport convenient for air travel. This position will support sites across one or more operational regions so comfort with travel is key. The successful candidate must be capable of significant domestic travel, sometimes with short notice, up to 50% of the time.
Key job responsibilities
Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks
Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment
Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience
Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions
Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
Work at Scale: Launch and manage sustainable mechanisms for entire networks
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - AL | Virtual Location - GA | Virtual Location - NC | Virtual Location - SC
- Advanced degree, JD, or other specialized training in labor/Employee Relations
- Leadership experience in distribution, logistics and/or transportation industries highly desired
- Experience building and launching programs that measurably impact positive engagement
- Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience
- Comfortable in a fast-paced environment and able to manage through ambiguity and change
- Solid sense of accountability, high-quality judgment and sound decision-making
- Ability to handle confidential information and escalate issues when appropriate