Employee Program Development Analyst (Personnel/Labor Relations Associate), Hr Administration/Bellevue

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Under supervision, with latitude for independent initiative and judgment, assists in the planning, development, and implementation of training and staff development programs to enhance technical, professional, and management skills and knowledge in order to attain the optimization of human resource management and utilization. In addition to administrative functions and responsibilities with varying degrees of difficulty and complexity and varying latitudes in the implementation, delivery, evaluation, tracking and redesign of training and development programs to accomplish the development, more effective utilization of personnel and optimization of human resource applications. Utilization of data analytics tools to provide insight to manage operational efficiency and resource management. Additionally, will participate in the planning, organizing, and coordinating of programs, and with the development and implementation of initiatives within the Human Resources Department, as well as the facility as a whole, to support employee retention and engagement

General tasks and responsibilities will include:

• Build, develop and maintain data models, reporting systems, dashboards and performance metrics tools that support key business functions
• Oversees the design and delivery of reports and insights that analyze business functions and key operations and performance metrics and facilitates the data/report request process: tracking requests submitted, prioritization; anticipates future demands and design/implement solutions related to business and departmental needs
• Examines, interpret and report results of data analysis to stakeholders
• Assists in the planning, development, implementation, tracking of initiatives and collection and analyzing of data to determine program impact and opportunities to support employee well-being
• Assists in the initiation of relevant and effective training programs for personnel at all levels of the organization.
• Evaluates the success of training programs in the management and development continuum and participates in the redesign of programs based on these evaluations
• Conducts research to determine management and employee training needs and other research as needed.
• Participates in the design, development and delivery of training courses and programs to meet identified needs
• Establishes rapport and credibility with key personnel within the organization.
• Keeps abreast of training and development activities, i.e. concepts, theory, techniques and approaches to training. Reviews training needs in order to develop instructional materials for on-the-job training and other instructional needs that may be pertinent
• Works with Department Heads in preparation of training curricula. Identifies purpose and objectives, selects materials and instructional procedures.
• Assists with the formulation of teaching outlines in conformance with selected instructional methods utilizing knowledge of specified training and development needs and effectiveness of such training methods as individual coaching, group instruction, lectures, demonstrations, conferences, meetings and workshops.
• Conducts general or specialized training sessions covering such areas concerned with new employees’ orientation, specific on-the-job training, promotional development, upgrading, retraining, leadership, management development, coaching and other such adaptations to changes in policies, procedures, regulations and new technologies.
• Evaluates the quality and relevance of training programs by interviewing manager, auditing enrollments and monitoring the implementation of skills and practices presented in the programs.
• Participates in the redesign of programs based on these evaluations-audit studies
• Provides administrative support for the department, handles broad range of responsibilities and other tasks as needed and appropriate for planning, Program Development, operations, training and employee engagement

1. Bachelor’s Degree from an accredited college or university in Human Resources Management, Labor Relations, Public Relations, Healthcare Administration, or a related discipline; or
2. Associate’s Degree from an accredited college or university in Human Resources Management, Labor Relations, Public Relations, Healthcare Administration, or a related discipline and two (2) years of relevant experience in human resources or personnel administration, labor relations, employee relations, learning and development, talent acquisition, customer service (providing information and resolving customer concerns), or a related administrative support function; or
3. High School Diploma or its educational equivalent and four (4) years of relevant experience, as described in “2” above.

• Demonstrated skills in oral communication and the ability to relate to others;
• Proficient writing and research skills;
• Employee development and training programs in a health care facility,
• Business or educational, governmental organizations or other fields relating to training, development and data analytics
• An equivalent combination of education, training, and experience indicating the ability to perform satisfactorily

If you wish to apply for this position, please apply online by clicking the "Apply Now" button.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs