Service Desk Technician

Hi

I am looking for Service Desk Technician.

Skills:

Experience providing excellent customer service skills using ITIL methodology

Experience working in a call center environment and Service Desk role

ServiceNow experience

HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred

Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, and O365

Troubleshooting skills in desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications.