Emergency Communications Specialist/Dispatch - PT

Salary: $26.37 - $36.92 Hourly
Location : Public Safety Building, TX
Job Type: Part-Time - 19 hours or less per week
Job Number: PD2311-28
Department: Police Dept
Opening Date: 11/02/2023
Closing Date: 2/4/2024 11:59 PM Central
Job Summary
Emergency Communications Specialist New Hire Incentive:

• $600 Paid upon hire ($300 for part-time)
• $300 Paid upon completion of a successful completed the field training program ($150 for part-time)
• $300 Paid upon completion of a successful (passing evaluation) 1-year period ($150 for part-time)

*New hires who receive this incentive and voluntarily leave City employment on or before completion of six months' employment shall repay the City the full $600 new hire incentive ($300 for part-time).
Job Summary
Receives 9-1-1 emergency and non-emergency calls; analyzes, prioritizes and processes call dependent upon information received; provides verbal instructions to render aid as necessary; provides dispatch services for Police, Fire, EMS and other city departments as required.
Essential Functions
1. Answers calls, provides verbal assistance, takes action based on standard operating procedures.
2. Quickly assesses type, nature and status of emergency or non-emergency call; dispatches Police, Fire, EMS or other city departments based on needs.
3. Communicates within multiple databases and computerized aided dispatch systems.
4. Communicates on multiple radio frequencies and operate under emergent conditions.
5. Monitors multiple alerting systems and take action based on needs.
6. Operates within the Texas Crime Information Center (TCIC), National Crime Information Center (NCIC), and other law enforcement databases according to policy and directives.
7. Performs related duties as directed when such duties are a logical and appropriate assignment to the position.
8. Regular and timely attendance are required for this position.
9. Interacts professionally and respectfully with the public, coworkers and others in the course of daily work.
Required Skills
SKILLS, KNOWLEDGE AND ABILITIES
• Must be able to use judgement and discretion developed through education, training and experience; often at a rapid pace and/or under considerable stress.
• Ability to comply with written directives.
• Ability to elicit information from callers who are under immense stress.
• Comprehend jurisdictional boundaries and have a good working knowledge of area geography.
• Must have the ability to multi-task, actively listen and utilize keyboarding, typing, data entry skills.
• Demonstrate excellent interpersonal, written communication, leadership, decision making, and problem solving skills.
• Ability to work rotating shifts, weekends, holidays and overtime as required.
• Work effectively with others and maintain ones own stress under intense stressful workloads.
• Demonstrate proficiency on all equipment and technologies within the center.
• Ability to actively listen and maintain radio communications with responders to ensure safe, efficient and effective responses.
• Ability to be flexible and adaptable to changing technology, conditions and workloads.
EDUCATION, EXPERIENCE AND OTHER REQUIREMENTS
High school diploma or equivalent.
Requires a current and valid TCOLE telecommunicators license and minimum three years of experience as a full-time telecommunicator, calculated from the time of licensing issued by TCOLE.
Due to Criminal Justice Information Security (CJIS) requirements, the candidate must never have been convicted, put on court-ordered community supervision, or probation for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last ten years from the date of the court order. Class A Misdemeanor Conviction, Deferred Adjudication or Felony Conviction are permanent disqualifiers.
All applicants must pass department required testing, oral interview board, and drug/physical screening. Must pass a Federal/National criminal background investigation and credit check, psychological screening, and polygraph exam.
Must have a valid driver's license with an acceptable driving record as defined by City policy and the ability to obtain a Texas driver's license in accordance with Texas State law.
Must pass a pre-employment physical, drug screen, Titmus vision screening, Ishihara vision screening, and audio (whisper test) screening.
WORKING CONDITIONS
While performing the essential functions of this position the employee is rarely exposed to disagreeable environmental factors.
Works under stress when confronted with emergency, critical, or dangerous situations; performs a variety of tasks, often changing from one task to another of a different nature without loss of efficiency or composure; works without constant supervision; courteously assists citizens and the general public and other employees with situations that are frequently complicated or serious in nature; maintains confidentiality with criminal and investigative information; and must concentrate on assigned tasks through many distractions.
WORKS FLEXIBLE HOURS TO INCLUDE ALL SHIFTS; NIGHTS, WEEKENDS, AND HOLIDAYS AND ACCEPT ON-CALL DUTY STATUS.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job the employee is regularly required to perform light to medium work that involves walking or standing, use the computer keyboard and mouse, use hands to finger, handle, or feel, reach with hands and arms, talk and hear, stand, walk, and stoop, or crouch. This position requires occasionally lifting and/or moving up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This job requires the ability to work in an office environment where the noise level is usually moderate.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and the job requirements change.
Casual/Part-Time employees are scheduled to work less than 20 hours per week and are not eligible for City sponsored benefits. However, all legally mandated benefits will be extended to any part-time employee.
01
Are you able to work shift work, including overnight, holidays and weekends?

• Yes
• No

02
Are you currently licensed as a Telecommunicator in the State of Texas?

• Yes
• No

03
Do you have a minimum of three years of experience as a full-time telecommunicator, calculated from the time of licensing issued by TCOLE?

• Yes
• No

04
Do you have the ability to multi-task, including phone calls, typing and relaying messages?

• Yes
• No

05
Do you have good mental judgment and discretion to meet the rapid pace of this high pressure/high stress work environment?

• Yes
• No

06
Do you have good typing skills, particularly with numbers?

• Yes
• No

07
Do you have the ability to elicit information from callers who are under considerable stress?

• Yes
• No

08
Do you have any tattoos on your neck, face or head? (Not including cosmetic tattoos)

• Yes
• No

09
Have you ever been convicted, placed on deferred adjudication, or probation, for any theft or assault family violence offense?

• Yes
• No

10
Have you ever been convicted, put on court-ordered supervision, or probation for any criminal offense, grade of Class A misdemeanor or higher?

• Yes
• No

11
Do you possess a Texas Driver's License, or do you have the ability to obtain one?

• Yes
• No

12
Do you have a high school diploma or GED?

• Yes
• No

13
Have you used or experimented with marijuana within the last three years?

• Yes
• No

14
If you answered "yes" to the above question, when was your last use? If you answered "no", please type "N/A".
15
Are you a US citizen?

• Yes
• No

Required Question