Emergency Communications Specialist - Netcom

Under general supervision of the Emergency Communications Supervisor, the incumbent operates various equipment in the communications center, receives emergency and administrative calls, and coordinates calls for service for Police, Fire/EMS, Animal Control, Jail, Public Works, Volunteers, etc. for the cities of Keller, Westlake, Southlake, and Colleyville. Position requires constant contact with the public in stressful situations that require good judgment, considerable tact, stability, and calmness. Incumbent is expected to use sound judgment when making decisions concerning priorities in the deployment of city vehicles, equipment, and personnel in emergency situations. Standardized guidelines are available, but are not always applicable and may not specify the exact course of action to be taken. Position requires non-disclosure and proper handling of classified information in accordance with local, state, and federal guidelines. Incumbent must be able to work independently without direct supervision in the room and complete daily tasks as needed. Tasks and assignments are given verbally and in written form. Incumbent’s work is reviewed by observation, and review of records, recordings and reports.

ESSENTIAL JOB FUNCTIONS:

1. Arrive at work every day in good physical and mental condition, and be at a work station prepared to work on time at the beginning of the shift.
2. Work shifts up to 12 hours in length during the day and night
3. Serve as the communication anchor point for Police, Fire/EMS, Animal Control, Jail, Public Works, Volunteers, etc. for a large population and the geographical area of multiple cities.
4. Answer incoming requests via a variety of communications channels, and coordinate requests for service or information accordingly by transferring calls to multiple locations as needed.
5. Handle initial contact with walk-in complainants requiring police assistance.
6. Resolve citizen concerns or problems through self-action or referral to the proper resource; supporting the Department’s community-based policing philosophy.
7. Receive requests for many types of incidents and coordinate emergency and non-emergency response with units in the field.
8. Receive medical emergency requests and provide CPR and Emergency Medical Dispatch Instructions to the caller until emergency responders arrive.
9. Dispatch appropriate units to locations where assistance is needed.
10. Maintain radio contact, monitor unit activity and location, dispatch emergency units, anticipate emergency responders needs, and record details of calls for service.
11. Maintains the entry, maintenance, clearance, confirmation, and audit records of Wanted Persons, Stolen Items, Emergency Protective Orders, Missing Persons, Runaways, etc. in the Texas and National Crime Information Center.
12. Operate a computer and maintain electronic activity logs and inspections.
13. Monitor internal closed-circuit television security system of multiple city facilities.
14. Assist with Detention Center/Jail operations such as the monitoring of security cameras and security door locks.
15. Assist with electronic transfer of data between dispatch and other entities.
16. Assist Records Division with various functions and customer service calls/walk-ins when necessary.

OTHER JOB FUNCTIONS:

1. Promote the designated organizational culture of E to the 4th power in actions, behavior and performance of duties. All relationships internal and external will be based on Empathy, Edification, Enthusiasm, and Excellence.
2. Perform other duties as assigned or directed by a supervisor.

MINIMUM QUALIFICATIONS:

1. High school diploma or GED equivalent.
2. Valid Texas Driver’s License and a safe driving record.
3. Ability to pass a vision test with correctable vision of 20/30.
4. Ability to pass an Audiogram Test.
5. Ability to type 25 words per minute.
6. One (1) year emergency dispatch experience preferred.
7. Pass a written entrance exam, background investigation, psychological test, physical examination, and interview board. Ability to pass an aptitude test.
8. Due to Criminal Justice Information Security (CJIS) requirements, the incumbent must never have been convicted, put on court-ordered community supervision, or probation for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last ten years from the date of the court order. Class A Misdemeanor Conviction, Deferred Adjudication or Felony Conviction are permanent disqualifiers.
9. Ability to complete and return a personal history statement within a given length of time.
10. Ability to think and act quickly, accurately and calmly in emergency situations.
11. Ability to speak clearly and precisely in a well-modulated voice with good diction.
12. Ability to serve citizens in a diplomatic manner, while exercising good emotional control.
13. Competency to coordinate several different activities at the same time.
14. Ability to develop, within a reasonable training time, skill and speed in the operation of telephone and radio communications, electronic data reception and transfer and related communications equipment, together with a knowledge of public safety functions and procedures.
15. Ability to learn the street system and geography of the city and adjacent areas.
16. Ability to keep records and operate telecommunications terminal at a working rate of speed.
17. Ability to complete TCIC/TLETS Full Access Operator course within six (6) months of hire.
18. Ability to complete basic telecommunication course within one (1) year of hire.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a climate-controlled office with minimal exposure to outdoor weather conditions. Position requires shift work, including nights, weekends, or holidays. Occasional overtime or schedule flexing may be required. While performing the duties of this job, the employee is constantly required to sit for long periods of time, read a computer screen or documents, perform data entry, stand, walk, grasp, reach, feel, see, read, write, talk, hear/listen to conversational tones and decipher conversation in a noisy and distracting environment. The employee is occasionally required to lift, push, pull, and/or carry up to thirty-five (35) pounds.