Elite Customer Service Representative

We are currently looking for Bilingual Elite Customer Service Representatives to join our Team. The Elite Customer Service Representative consists of interacting with customers at a high level to provide assistance with their monitoring devices and troubleshooting as required via phone, teleconferencing, or in person. This is a remote position.

Job Description:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Safely assist customers with placing devices and educating them on usage.
• Respond promptly to customer inquiries and notify them of planned adjustments in service dates or device changes.
• Communicating with customers through various channels and documenting customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up with patients with "no data" per the department procedures and policy.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, escalate to the supervisor if issue cannot be resolved in a timely manner.
• Promptly follow-up on all missed calls, and voicemails.
• Knowing our products inside and out so that you can answer questions.
• Ensure customer satisfaction and provide professional customer support.
• Other related duties as assigned.

Qualifications:

• High school diploma, or equivalent.
• 1-3 years Customer Service Experience.
• Excellent Customer Service Skills
• Must be able to prioritize and work closely with others.
• Proficiency with EKG technology.
• Excellent interpersonal skills.
• Good written and verbal communication.
• Attention to detail.
• Compassion and caring nature.
• Excellent computer skills.
• Must be bilingual (Spanish).