Address
SalaryThe Job/What You'll Do:
The Education and Training Specialist here at Solari is responsible for assisting with facilitating and tracking Solari's educational programs. Assists with projects and efforts to improve overall organizational performance and development. Facilitates education and training initiatives delivered through various methodologies and tools that support the organization's overall strategic direction.
Responsibilities:
- Assists in the facilitation of training programs and initiatives. Training programs include but are not limited to Mental Health First Aid, SafeTALK, and Solari department-specific training to enhance employee abilities and skill sets.
- In collaboration with subject-matter experts, assists with the rollout of developed content, including Solari procedures and help guides.
- Incorporates instructional techniques to develop training materials in various formats and suggests revisions when applicable.
- Works alongside senior Training Specialists to adapt curriculum based on learning style and desired outcome.
- Creates an interactive training environment with the ability to simplify and break down complex training processes into manageable steps.
- Tracks and reports on training outcomes and maintains training records.
- Provides refresher training on current and new procedures as needed.
- Tracks training on the Relias Learning Management System.
- Implements administrative projects to support training and education initiatives.
- Open to being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth.
- Actively promotes staff development by initiating and encouraging communication with employees about issues of diversity and discrimination.
- Other duties as assigned.
Knowledge, Skills, Abilities:
- Well-organized, detailed, and a flexible self-starter; excellent presentation and public speaking skills; collaborative working style; superior customer service; ability to communicate clearly and concisely to diverse groups both small and large; team mentality - partnering effectively to drive culture and execute common goals; employee and customer focused.
- Ability to act professionally and maintains appropriate boundaries with clients and staff.
- Ability to report as scheduled to work, meetings, training, and job-related activities prepared.
- Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
- Ability to act professionally and maintains appropriate boundaries with clients and staff.
- Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled.
- Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
- Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional and leadership growth.
Education & Experience:
- Specifications: Experience in crisis work; Experience in education, training and behavioral health, communications, or related fields;
- Familiarity with traditional and modern training methods, tools, and techniques.
- Associate degree in education, training, behavioral health, communications, or related field preferred.
- A comparable combination of education/experience and/or training will be considered equivalent to the education listed above.
Working Conditions:
While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak.
Who We Are & What We Offer:
Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona and Oklahoma. Our mission is to Inspire Hope through our talented and compassionate staff.
Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.
- Friendly work environment
- 401(k) with company match
- Generous paid-time-off (PTO)
- Health benefits (M/D/V) that start the first of the month following hire date
- Competitive compensation
- Convenient Tempe location and Hybrid Schedule
- On-site fitness room free to all employees
- And many more great perks!
Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.
We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.
