Edi Coordinator

JOB TITLE: EDI Coordinator

REPORTS TO: V.P. of Technology

OVERVIEW OF ROLE: Coordinating requests from customers for information on EDI capabilities, establishing links to customers, and resolving any problems with EDI.

DUTIES AND RESPONSIBILITIES:

· Creates user-specific Transaction sets to extract requested information from corporate databases

· Identify customers EDI needs – transaction sets, information van. Establish all customers’ links (data). Analyze customer problems. Respond to and resolve customer requests/concerns in a timely and complete manner.

· Maintain the accuracy and integrity of EDI process.

· Through fact-finding and research, develop specifications to assist in creation of new programs or modify existing ones that will create improved customer service.

· Maintain EDI Documentation.

· Fully support all technologies and processes, introduced by Ward, that are intended to improve efficiencies and/or the customer experience. Support would include adherence to training programs, guidelines and processes associated with these systems.

· Any other projects assigned by the V.P. of Technology.

REQUIREMENTS:

· Experience with Gentran software is a nice to have, however, not mandatory.

· Familiar with LTL transportation.

· A functional knowledge of billing procedures and the operations of a trucking company.

· Must possess good verbal and very good written communication skills.

· Must be a team player working with all departments and service centers.

· Ability to work required hours.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 10 years

Schedule:

• Monday to Friday

Work Location: In person