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Form of workJOB SUMMARY: Receive, process, sell and ship collectibles and ready to wear items through ShopGoodwill.com, EBay, and/or other designated online sites.
Receive, process, sell and ship books and other media through the
E-books arrangement.
Lead general operations and personnel training as well as contributing to the optimization and improvement of ongoing online sales.
Assist the manager in completing cyclical duties in his or her absence.
ESSENTIAL DUTIES
Review and confirm suitability for e-sale of books and other items.
Take detailed/clear appropriate photos of merchandise for auctions.
Write concise and accurate titles and descriptions when listing online auctions.
Purge unsold items periodically.
Fulfill sales by packing and shipping sold items.
Send rejected or purged items back to the warehouse.
Receive incoming items from warehouse and vendors.
Assist management in meeting and/or exceeding revenue and inventory goals through
actively seeking to maintain best practices.
Help maintain all e-commerce and Goodwill related assets; ensure protection of assets
from either intern~I or external loses.
Demonstrate and enforce Kaizen practices.
Ensure that housekeeping, safety, and security is maintained, reporting all needed
repairs, problems, and/or hazards immediately.
Address customer service questions in a professional manner and add appropriate
information to listings if needed.
Aid in training internal staff.
Collect and share data via existing and to be determined reports.
In the manager's absence, answer all phone enquiries
In the manager's absence, interact as a liaison between employees and administration
when needed.
In the manager's absence, create purchase orders for supplies as determined by monthly
inventories of same.
In the manager's absence, complete and submit required paperwork.
In the manager's absence process time/attendance records and/or payroll
documentation.
SECONDARY DUTIES
Monitor supply levels on a regular basis and alert management when items need
reordering.
Perform related duties as assigned.
JOB SPECIFICATIONS
EDUCATION REQUIRED: High School diploma or equivalent preferred.
LICENSE/CERTIFICATION REQ’D: None.
EXPERIENCE REQUIRED: Six months previous clerical, processing· or shipping/receiving experience, or equivalent. Ability to type at least 40 words per minute.
KNOWLEDGE REQUIRED: General familiarity with Goodwill's mission and general Company policies and procedures (this may be learned on-the-job).
Familiarity with computers and typical software, online programs and search engines such as Google, E-Bay, Amazon, and Microsoft products.
Familiarity of digital camera use,
Knowledge of collectibles and/or antiques helpful.
EQUIPMENT USED: Typical processing equipment; typical office equipment, computer, bar code scanner, digital camera, shipping scale.
SKILLS/APTITUDES/TEMPERAMENTS:
Ability to communicate in basic oral and written English; ability to communicate in basic
Spanish desirable.
Ability to understand and accept directions and follow procedures.
Ability to perform routine work, adapting to change as it relates to work flow without loss of
efficiency.
Ability to maintain self-control and work in cooperation with co-workers.
AbilitY. to coordinate eyes/hands/fingers to quickly and safety manipulate and handle items.
Ability to examine items and visually differentiate between them based on quality standards.
Ability to take acceptable digital photos for online listings.
Ability to perform duties independently with limited contact with co-workers and the public.
Ability to meet and maintain established production and quality standards, as communi.cated
by the supervisor.
Ability to provide excellent customer service per Goodwill guidelines and procedures.
Ability to demonstrate satisfactory attendance, according to Goodwill policy.
Ability to adhere to safe work practices as documented in Company safety policies; ability
to report safety hazards/accidents promptly to supervisor or safety committee member.
EMOTIONAL EFFORT:
The work is routine with occasional periods of high activity/demand requiring little or no
overtime to complete the work.
JOB SETTING
Work is performed in large enclosed warehouse area or retail store on an even concrete
floor surface. The area is heated and may have some natural ventilation. The temperature
will fluctuate to some degree depending on location within the department.
Dust and dirt is controlled by daily cleaning of the work area. Some of the materials handled
may be soiled; these are disposed of following established procedures.
Work is completed independently but in cooperation with co-workers as needed to perform
job duties. There may be some public contact in relation to questions regarding items
shipped and/or use of shipping vendors.
The noise volume is moderately high throughout the day depending on the amount of
activity, equipment in operation and radio operation.
Material handling equipment (forklift, hand truck, movable containers/racks) and trucks may
be operated in or near work area.
PHYSICAL DEMANDS
The job requires regular lifting and/or carrying up to 25 lbs. Heavier items (26 lbs. or more)
will be lifted/carried either with assistance from another person or by using appropriate
material handling equipment.
Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required
tasks.
SUPPLEMENTAL PHYSICAL REQUIREMENTS
Standing-----Rarely, 1-10% of the time
Walking-----Occasionally, 11-30% of the time
Sitting-----Consistently, 71-100% of the time
Bending-----Rarely, 0-10% of the time
Twisting-----None
Pushing/pulling---Rarely, 0-10% of the time
Climbing-----Rarely, 0-10% of the time
Squatting/kneeling-----Rarely, 0-10% of the time
Lifting/carrying---Occasionally, 11-30% of the time (10 lbs. or less)
Longest distance carried: 20 feet.
Heaviest item carried: 25 lbs.
Hand/Shoulder/Foot:
Simple grasping--- Regularly, 31-70% of the time
Power grasping--- Rarely, 0-10% of the time
Fine manipulation- Occasionally, 11-30% of the time
Reaching at or above shoulder level---- Occasionally, 11-30% of the time
Reaching at or below shoulder level---- Occasionally, 11-30% of the time
Operate foot controls or
Repetitive foot movement-- Rarely, 1-10% of the time ( other than walking)
JOB MODIFICATION: The physical aspects of the position may be able to be modified, depending on the specific modification and the duration of the modification required.
