E-Commerce Administrative Clerk

Summary: The E-commerce Administrative Clerk plays a crucial role in supporting the operations and growth of our online retail platform at kato-brand.com. They assist in various aspects of e-commerce activities, including order processing, return processing, customer service, product listing, and data analysis reporting. The ideal candidate is detail-oriented, tech-savvy, and possesses strong organizational and communication skills.

Responsibilities:

1. Order Processing and Fulfillment:

• Process incoming orders promptly and accurately.
• Coordinate with warehouse staff to ensure timely order fulfillment.
• Monitor order status and address any issues or delays.
• Generate shipping labels and coordinate with shipping carriers.

2. Return Processing:

• Handle return requests from customers promptly and professionally.
• Process returns in accordance with company policies and procedures.
• Coordinate with warehouse staff for restocking or disposal of returned items.
• Update inventory records and customer accounts accordingly.

3. Customer Service:

• Respond promptly to customer inquiries via email, live chat, or phone.
• Assist customers with order-related questions, returns, and exchanges.
• Resolve customer complaints or issues in a professional and timely manner.
• Provide product recommendations and assistance to enhance customer experience.

4. Data Analysis and Reporting Support:

• Assist to analyze sales data and trends to identify opportunities for growth.
• Monitor key performance indicators (KPIs) such as conversion rate, average order value, and customer retention.
• Generate reports and insights to inform decision-making and strategy development.
• Collaborate with the marketing team to optimize campaigns and promotions.

5. Product Listing and Management Support:

• Assist to upload new products onto the e-commerce platform.
• Ensure accurate product descriptions, images, and pricing.
• Monitor and update product inventory levels.
• Optimize product listings for search engine visibility and sales conversion.

6. Website Maintenance and Optimization Support:

• Assist to conduct regular website maintenance tasks, including updating content and images.
• Identify and implement improvements to enhance user experience and site performance.
• Collaborate with web developers or IT staff to address technical issues or implement new features.
• Stay informed about e-commerce best practices and emerging trends to continuously improve website performance.

7. Administrative Support:

• Assist with administrative tasks such as inventory reconciliation, expense tracking, and documentation.
• Collaborate with other team members to ensure smooth operation of the e-commerce department.
• Handle additional tasks and projects as assigned by management.

Requirements:

• Proven experience in e-commerce operations or a similar role (preferred).
• Proficiency in e-commerce platforms (e.g., Shopify) (preferred).
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Analytical mindset with the ability to interpret data and draw actionable insights.
• Familiarity with digital marketing concepts and techniques is a plus.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Ability to work independently and collaboratively in a fast-paced environment.
• Adaptability and willingness to learn new technologies and processes.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

This job description outlines the key responsibilities and requirements for the E-commerce Administrative Clerk position, which may vary based on the needs of the organization.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 8 per week

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Gardena, CA 90248: Relocate before starting work (Required)

Work Location: In person