Address
Form of work Role Overview:
This role will work with senior managers and executive sponsors to initiate and lead data management projects and programs supporting strategic business in Global Workplace Solutions (GWS). This is predominantly mobilizing new client accounts and expansion/transformation of existing accounts. This individual will collaborate with a cross-functional team of subject matter expert (SMEs) resources charged with establishing operational capability for service delivery teams.
The purpose of this position is to provide complex research, system data management/analysis, reporting, and coordination of data for client outsourcing programs.
Day to Day Responsibilities:
o Provides level I & II end-user support for software and hardware issues.
o Oversees the daily operations of the local area network.
o Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
o Troubleshoots Desktop Virus and malware issues
o Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
o Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
o Provides recommendations of program changes to correct software problems.
o May provide informal assistance such as technical guidance and/or training to coworkers.
o May coordinate work and assign tasks.
Years' Experience Required: 2-3 years
Education Requirements: Associate's Degree or Technical School
Systems/Software Proficiencies: Microsoft Windows, Virus and Malware products, Remote troubleshooting
Certifications: nice to have
Must have Skills:
o Level I - II desktop support
o Superb communication - Ability to communicate and collaborate with broad audiences
o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
o Ability to comprehend, analyze, and interpret situations.
o Ability to solve problems involving several options.
Top Nice to Have Skills:
o Certifications
Interview Process: 1 Rounds - 1st Video w/HM
Covid Protocol: N/A
Work Equipment: Laptop
Years' Experience Required: 2-3 years
Education Requirements: Associate's Degree or Technical School
Systems/Software Proficiencies: Microsoft Windows, Virus and Malware products, Remote troubleshooting
Certifications: nice to have
Must have Skills:
o Level I - II desktop support
o Superb communication - Ability to communicate and collaborate with broad audiences
o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
o Ability to comprehend, analyze, and interpret situations.
o Ability to solve problems involving several options.
This role will work with senior managers and executive sponsors to initiate and lead data management projects and programs supporting strategic business in Global Workplace Solutions (GWS). This is predominantly mobilizing new client accounts and expansion/transformation of existing accounts. This individual will collaborate with a cross-functional team of subject matter expert (SMEs) resources charged with establishing operational capability for service delivery teams.
The purpose of this position is to provide complex research, system data management/analysis, reporting, and coordination of data for client outsourcing programs.
Day to Day Responsibilities:
o Provides level I & II end-user support for software and hardware issues.
o Oversees the daily operations of the local area network.
o Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
o Troubleshoots Desktop Virus and malware issues
o Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
o Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
o Provides recommendations of program changes to correct software problems.
o May provide informal assistance such as technical guidance and/or training to coworkers.
o May coordinate work and assign tasks.
Years' Experience Required: 2-3 years
Education Requirements: Associate's Degree or Technical School
Systems/Software Proficiencies: Microsoft Windows, Virus and Malware products, Remote troubleshooting
Certifications: nice to have
Must have Skills:
o Level I - II desktop support
o Superb communication - Ability to communicate and collaborate with broad audiences
o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
o Ability to comprehend, analyze, and interpret situations.
o Ability to solve problems involving several options.
Top Nice to Have Skills:
o Certifications
Interview Process: 1 Rounds - 1st Video w/HM
Covid Protocol: N/A
Work Equipment: Laptop
Years' Experience Required: 2-3 years
Education Requirements: Associate's Degree or Technical School
Systems/Software Proficiencies: Microsoft Windows, Virus and Malware products, Remote troubleshooting
Certifications: nice to have
Must have Skills:
o Level I - II desktop support
o Superb communication - Ability to communicate and collaborate with broad audiences
o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
o Ability to comprehend, analyze, and interpret situations.
o Ability to solve problems involving several options.
