Driver Services Coordinator

Job Description:
At GAF, we cover more than just buildings. We cover each other. Under this roof, you will have the tools and resources you need to grow and develop in your career. You will experience our incredible culture and will be empowered to support your teammates, your customers, and especially your community. Under this roof, we define the future while leading the present through our deep well of experience and our responsibility to the future to drive improvements and innovation in our products. We are GAF. And under this roof, we protect what matters most.
Summary
The Driver Services Coordinator (DSC) is the first step in setting a positive tone with drivers as they arrive on our site. DSCs will ensure the carrier's information is correct, order information is correct, and the pick ticket is given to the driver before being released into the site to load or unload.
Essential Duties

• Confirm that all outbound/inbound finished good loads have been scheduled in Carrier Point as required. Ensure that all carrier arrivals and departures are recorded and maintained in WMS.
• Communicate with the Transportation Team regarding no shows and reschedule as necessary.
• Using WMS, gate in all arriving carriers, confirm appointments and the load they are picking up/delivering.
• Obtain Trucking Company Name, equipment weights, equipment type, trailer. Provide/Confirm with the driver any information or site instructions specific to their load, i.e. appointment time, required equipment (tarps, V-boards), and preparing their vehicle for loading/unloading.
• Be able to recognize and ensure through communicating with Loaders, special customer load requirements are followed.
• Through using the yard management screen in WMS and FIFO information, direct the carriers to the appropriate loading/unloading areas.
• Ensure drivers understand proper strapping and tarping procedures
• Upon load completion, the DSC will verify the correct product has been loaded and ensure that all paperwork is signed and completed as required by GAF policy, the driver will be provided with their copies of the paperwork, and the order is gated out and depleted using WMS.
• At the end of the day the DSC will confirm that all appointments for the day in Carrier Point have been closed out or moved/rescheduled as necessary.
• At the end of the day the DSC will file all paperwork in its correct location
• Process in and out Raw Material trucks following site procedures.

• Update Raw Material Sheets with inbound arrivals and unload time
• Receive in Raw Material truckloads in Peoplesoft
• Ensuring the drivers experience at our Plant is positive and puts GAF in the best position to attract carriers. Duties associated with this task are:
• Having a cordial and positive attitude during the sign in and sign out process.
• Monitor driver's time on site using WMS and report excessive wait times to the Shipping Supervisor.
• Answer the general phone line and provide assistance or direct the call as necessary.
• DSC will be expected to answer all general questions in regards to scheduling appointments and directions to the plant.
• The DSC will also assist in making appointments via Carrier Point with both Contract Carriers and CPU's.
• The DSC will respond to requests in locating alternate locations for put away or picking as may be appropriate for the load.
• The DSC will communicate any discrepancies with the Logistics & Transportation Supervisor to resolve
• Assist contracted security guards in ensuring efficient, orderly marshaling in staging areas and maintaining consistent truck flow through the site.
• Takes on special projects within the department to support and drive shipping goals and initiatives.
• Respond to information requests from GAF Customer Care as needed.
• Carefully manage order change requests made by GAF Customer Care for orders already on pick plan. If the order has not yet been loaded, remove from "Pick" as requested. After receiving confirmation that Customer Care has completed changes to the order, print a new pick ticket for the order.
• Assist Supervisor of Logistics & Transportation with inventory accuracy and perform proper cycle counts as instructed.

Under This Roof, We Require

• High School Diploma or G.E.D.
• 2+ years related experience in high volume manufacturing, distribution, production planning and/or transportation environment
• Intermediate knowledge of Google Suite and ERP systems (PS or SAP)
• Advanced knowledge of Warehouse Management Systems (WMS - RF)
• Intermediate knowledge of Transportation Management Systems (Carrier Point, Oracle)
• Intermediate knowledge of Inventory Management, i.e. cycle counts and FIFO

• Intermediate knowledge of Transportation industry, State and Federal Regulations and industry best practices

How We Protect What Matters Most

• We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
• Our Family-Building benefits support the many different journeys to fertility and parenthood.
• Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
• Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee's primary residence.
• Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
• We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).