Domestic Violence Shelter Advocate

Description:

HAVEN's Mission Statement:
Empower survivors to heal and engage all individuals and communities to address and prevent sexual assault and intimate partner violence.
Position Summary:
The Domestic Violence Shelter Advocate will be responsible for the shelter front desk coverage, answering crisis and support Line calls, fulfilling clerical duties, data entry, reporting, documentation, file maintenance and providing excellent customer service to the residential guests. The Domestic Violence Shelter Advocate will assess callers’ primary need(s) and provide resources and help to ensure the safety of the residential guests and the shelter facility.
Current Priority Shift Needed: 3rd Shift - Sunday - Thursday 10pm - 6am
Other shifts that may be available: Days - Sun-Thur or Tues - Sat 6am - 2pm and Afternoons - Sun-Thur or Tues-Sat 2pm - 10pm

Essential Duties

• Provide internal and community resources to callers and shelter guests.
• Answer the Crisis and Support Line, respond to online chats, and conduct agency wide walk-ins.
• Monitor the HAVEN residential shelter and grounds to maintain security via hourly walk-throughs and camera monitoring.
• Provide residential guests with requested personal need items, keeps front desk and intake room storage spaces stocked.
• Manage residential intakes as needed and facilitate residential discharges.
• Provide assistance during critical incidents including but not limited to client escalation, calling 911, and evacuation for fire alarm.
• Participate in residential client-centered events.
• Help train and orient residential staff, volunteers, and interns as well as providing ongoing support and mentoring.
• Interact with residential guests and provide educational information on Domestic Violence and sexual assault.
• Clean the building and ensure all rooms are appropriate for client services.
• Maintain accurate records, and ensure all documentation remains compliant.
• All other duties as assigned.

Requirements:

• Degree in human services preferred; equivalent experience in crisis intervention in place of degree accepted.
• 1 year experience working in advocacy or a shelter or experience working with individuals who have experienced trauma strongly preferred.
• 1 year customer service experience required.
• Must possess and maintain a valid Michigan driver’s license, acceptable driving record, and reliable transportation.
• Willing and able to complete and clear a comprehensive background report.

Job Type: Full-time

Pay: $16.75 - $17.00 per hour

Work Location: In person