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Salary- Oversee and manage the branch operations, including compliance with established policies and procedures.
- Assist with compliance and licensing requirements, for both loan originators and branch.
- Manage both external and internal resources that support the business.
- Define, develop, and manage the end-to-end office processes and systems.
- Provide verbal and written communications to vendors.
- Assist employees and management with new hire onboarding, payroll, time off requests and terminations.
- Coordinate with corporate and external vendors to set up IT workstations, phones, and any outside repairs needed.
- Manage, order, and monitor all office supplies and equipment.
- Maintain recruiting levels and meet and/or exceed expectations.
- Establish and manage target accounts to meet operational goals and growth objectives.
- Establish and maintain recruiting relationships to ensure retention.
- Provide the highest quality service possible to all customers internally and externally.
- Audit current procedures to monitor efficiency of the office.
- Adhere to operating budget guidelines regarding all revenue and expenses to ensure profitability.
- Attend all branch/team meetings.
- Essential experience within Financial Services, preferable in the Mortgage industry.
- Minimum 7-10 years’ recent experience in an administrative or office management capacity in the mortgage industry, highly preferred.
- Professional 'can do' attitude with excellent written and verbal communication skills.
- Proficient in Microsoft Office (i.e. Word, Excel, Outlook, PowerPoint).
- Basic Marketing and Lead management knowledge.
- Basic HR knowledge (Screening resumes, setting up interviews, assist in onboarding).
- Basic accounting and mathematical skills.
- Understanding of office equipment (copiers / faxes / etc.).
- Basic IT skills competencies (setting up workstations for new employees, i.e. phones, computer).
- Excellent written and verbal communication skills.
- Ability to prioritize and meet deadlines.
- $150,000-250,000 annual salary, base + bonus.
The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
