District Manager- Orange County Area

Position: District Manager

Location: Orange County Area, California

Our Blend

The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store, and today we have over 1100 cafes in 21 countries, as well as our new Global Headquarters in Singapore.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it.  If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

Our Brew Crew is seeking a District Manager. The District Manager is responsible for directing and educating the General Managers within their specified district (an average of 12 retail stores) in the daily operations, sales, and customer service of the retail Cafés.  The District Manager will maintain positive company morale, will represent The Coffee Bean & Tea Leaf® in a professional manner, and will fulfill the duties and requirements listed below under the direction of the Regional Director, Head of Company Operations, and Corporate Officers.

Key Responsibilities

The District Manager is responsible for driving results in the key business areas listed:

Employee Development

• Perpetuates company philosophy and culture
• Effectively recruits and interviews new management candidates
• Ensures appropriate training for all Café Team Members
• Manages the development and performance of Management Team
• Evaluates and coaches Management and Café Teams on an on-going basis
• Creates and implements consistent, ongoing, efficient, effective, staff and manager training to both meet the company objectives and create bench strength for growth and change
• Implements training manuals and ongoing training classes
• Motivates Store Managers to maintain quality and consistent product

Sales/Customer Service

• Is accountable for sales growth within the district, assisting the General Managers in reaching their sales plans.
• Leadership skills must reflect our FROTH values, hire for characteristics and train for skills.
• Monitors controllable store expenses for profitability.
• Maintains efficient, friendly service standards.
• Responds pro-actively to prevent and resolve customer service situations.
• Conducts customer surveys and evaluates secret shopper surveys.
• Is sales driven and generates a sales environment in stores.

Café Operations

• Sets up and maintains cost and labor controls
• Responsible for loss prevention and innovations
• Responsible for store management supervision including but not limited to directing of management team, corrective counseling, and issuing management evaluations
• Staffs, trains, and organizes the opening of new The Coffee Bean & Tea Leaf® locations
• Identifies and resolves problems for items that affect any of the above objectives.  Also, creates systems to identify or solve problems before they happen or to prevent them from reoccurring.  Utilizes action plans when needed
• Creates, improves, or upgrades systems to better and more efficiently achieve goals and objectives.  Also, develops methods to help build customer base and company expansion
• Acts as liaison between corporate and management personnel and coordinates with other Senior Management Members
• Executes effective store visits

Product Knowledge

• Educates General Managers on all products and services
• Consistently maintains the highest quality of product standards
• Oversees drink making and re-certification process

Visual Presentation

• Supervises General Managers in maintaining clean, safe, well stocked and merchandised stores
• Enforces corporate merchandising standards and plan-o-grams 

Requirements

• Works full time and expected to work overtime, as needed, to perform duties and responsibilities
• Participates in special events, as needed
• Maintains positive company morale
• Is available for emergency assistance
• Attends management meetings at the corporate office when scheduled

Physical Demands

• Regularly required to stand, walk, talk, and hear
• Vision requirements: close and distant vision and ability to adjust and focus
• Regularly required to drive to various store locations
• Regular basis and depending on the region assigned may require overnight travel

Your Ingredients

• Five plus years of District Managers or Multi unit experience
• Five plus years of restaurant hospitality experience
• Excellent verbal / written skills
• Well organized and detail oriented
• Proven leadership skills
• Proficient computer skills: Microsoft Suite
• Able to pull and push /lift

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

Perks:

• Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term Disability
• Discounts on our Coffee and Tea
• Pay Range $85,000-$105,000
• Observed Holidays
• Vacation Pay
• Sick Pay

Our 'FROTH’ VALUES

We believe in the fundamental truths that guide us through our daily lives: 

• FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
• RESPECT - We are inclusive and honor each other’s values, opinions and diversity.
• OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
• TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work. 

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions ofemployment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.