District Chief Technology Officer

Salary : $171,791.00 - $211,283.00 Annually
Location : SCCCD District Office - Fresno, CA
Job Type: Permanent
Job Number: 2023036
Division: DO Chancellor's Office
Opening Date: 04/27/2023
Closing Date: 7/3/2023 11:59 PM Pacific
General Purpose
Under direction of the Chancellor, provides leadership and strategic vision for planning, implementing and integrating information technology to support the instructional, student services, administrative, and operational programs and services of the District and its colleges; provides oversight and technical guidance to campus information technology offices and works with Chancellor's Cabinet to further the District's vision, mission and goals; oversees and directs the work of the District Office Information Systems staff; serves as a member of the Chancellor's Cabinet; and performs related duties as assigned.
Essential Duties & Responsibilities
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Works closely with the Chancellor and the College Presidents to develop and implement short- and long-range plans and strategies to meet the District's goal and objectives; provides leadership to and regularly meets with the District Director of Information Systems and the Directors of College Technology Services to ensure development and application of new methodologies, technologies and business process improvements in order to achieve a higher level of customer service, efficiency and productivity in alignment with the District's overall mission and vision.
• Serves as a member of the Chancellor's Cabinet and as technical advisor to the Chancellor and Chancellor's Cabinet regarding technology priorities, projects, policies, procedures, activities, needs, issues and opportunities; attends Board meetings and retreats and collaborates with members of the executive team in the development of the District's master and strategic plans and key strategic initiatives; makes presentations and provides regular status reports to the Board of Trustees and to other board-level groups.
• Chairs and coordinates the activities of the District Technology Advisory Committee; develops, reviews, updates, and implements the District Technology Plan; provides direction and input relative to college technology plans, operations and application needs; plans, reviews and revises implementation plans for college technology modification and emerging technology and creates standards for implementation based on requirements; facilitates cooperative planning, selection, use, and support of instructional technology initiatives between the colleges and the District.
• Provides innovative and operational leadership in the strategic planning, selection, design, implementation, integration, and improvement of information technologies throughout the District in support of instruction, student services, and administrative services; provides project management oversight on all technology projects and initiatives such as large scale bond measure projects which integrate the District Technology Plan with the District Facilities Master Plan to include incorporation of total cost of ownership projects; facilitates and delivers effective communications regarding technology projects and issues throughout the colleges and District; coordinates and directs projects, resources, services, personnel, and communications to meet District-wide technology needs and assures smooth, timely, reliable, and efficient delivery of services.
• Provides strategic oversight and direction in the development, implementation and administration of enterprise disaster response and recovery plans, processes, security strategies, approaches, technologies, systems, and tools in the event of a power outage or any system failures; monitors and takes action to ensure the effective enforcement of security processes and protocols; coordinates the District's efforts to ensure the protection of District and college technology assets and the integrity, reliability, confidentiality, and security of information technology systems, standards, policies, and data.
• Directs, monitors and evaluates the efficiency and effectiveness of information technology service delivery methods and procedures; oversees the monitoring and analysis of technology programs, systems and activities for financial effectiveness, operational efficiency, capacity, and planned replacement to meet planned District priorities; ensures the delivery of quality technology and support through effective needs assessment, system design, and selection and implementation processes; interacts with internal and external customers to define needs, evaluate operations, and enact improvements and enhancements.
• Provides strategic oversight and direction in the preparation of proposals and bid specifications for the procurement of information technology solutions related to District-wide services; directs or evaluates vendor proposals for purchases of hardware, software and technical services to ensure adherence to technical specifications and that expenditures are in the best interest of the District; directs or conducts negotiations for the acquisition, lease, modification, installation, and maintenance of computer software, hardware and related products for the District.
• Oversees the development, maintenance, evaluation, implementation, and enforcement of Districtwide policies, procedures, standards, and guidelines related to information technology; ensures all information systems and networks operate according to internal standards, external accrediting agency standards, regulatory agencies, and legal requirements..
• Provides leadership in the development and support of distance education technologies throughout the District; facilitates cooperative planning and implementation of distance education initiatives between the colleges; prepares reports on district technology and distance learning programs and grants.
• Oversees and directs the work of the District Information Systems department and provides leadership and guidance to the Directors of College Technology Services; provides oversight for the development, implementation and evaluation of work plans, processes, systems, and procedures to achieve annual goals, objectives and work standards; directs and oversees the selection of managers and staff; establishes performance requirements and personal development targets for direct reports; regularly monitors performance and provides coaching for performance improvement and development; hears and acts on grievances; subject to concurrence by senior management and Human Resources, approves or takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with Personnel Commission Rules, Board policies, Administrative Regulations, Human Resources procedures and collective bargaining agreements.
• Develops the department's annual budget; implements budgetary and accounting control systems for the department; forecasts funds needed for the department's staffing, equipment, materials, and supplies; approves department expenditures and implement budgetary adjustments as appropriate.
• Oversees, directs, coordinates, and ensures staff districtwide are trained on new technology related to the operation of computer, network and multimedia technology systems and equipment; provides leadership and coordination for the continuous planning, implementation and assessment of districtwide training for users to maintain and upgrade technical skills appropriate for their position; implements districtwide training on various software systems through scheduled trainings, online instructional videos and other mediums as appropriate.
• Directs the preparation and timely submission of required District, state and federal reports; prepares a variety of statistical and narrative reports as required.
• Stays abreast of emerging trends and developments in technology solutions for instructional support, student records and account management and other business and District needs; researches, evaluates and promotes the use of new technologies and approaches, particularly in institutions of higher learning, to achieve District strategies and goals; initiates changes in system design, hardware capacity or configuration, and resource allocation as needed.

OTHER DUTIES

• Participates in shared governance processes and initiatives.
• Oversees maintenance of the hardware and software inventory for the District.
• Serves on committees and represents the District at local, regional, state and national conferences, meetings, workshops and training seminars; establishes, develops and maintains professional relationships with technology-related companies, organizations and all those encountered in the course of work.
• Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District.
• Performs related duties as assigned.

Employment Standards / Minimum Qualifications
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of:

• Principles and practices of strategic planning, design, management, and operation of IT systems in a higher education environment, including requirements analysis, feasibility studies, software design, programming, testing, implementation, evaluation and cost-benefit analysis.
• Computer applications, Enterprise Resource Planning (ERP) systems, systems security, operating systems, hardware, peripherals, and telecommunications systems as used in a higher education environment.
• Complex network infrastructure including the software, hardware, and services necessary to design, implement, and operate local and wide area networks.
• Principles, practices and methods of technology security, vulnerability management, backup procedures and disaster recovery plans.
• Instructional support technologies, such as Smart Classrooms, and other technology-driven instructional delivery tools.
• Relational database concepts, design techniques, and tools.
• Advanced troubleshooting techniques to isolate, identify, and resolve problems with computer systems, hardware, software, networks and websites.
• Modern voice communication standards, equipment and requirements.
• Principles, practices, and methods of department budget preparation and management.
• Principles and practices of administration, supervision, training and performance management.
• Principles and practices of sound business communication.
• Methods and techniques to encourage professional excellence among staff and to promote an organizational culture of customer service, innovation and quality services to meet the needs of the District.
• Principles and practices of organizational improvement and culture change.
• Recordkeeping, research methods, analysis and report preparation techniques to ensure information is accurately presented.
• Emerging trends in technology solutions for educational institutions.
• Safety policies and safe work practices applicable to the work being performed.
• California community college organization, objectives, programs, services, governance, and accreditation standards.
• Federal, state, and local laws and regulations impacting information technology functions, including reporting and data security requirements (e.g., MIS, FERPA, California Education Code, etc.).
• Personnel Commission Rules, Board Policies, Administrative Regulations, Human Resources procedures and collective bargaining agreements.

Skills and Abilities to:

• Provide strategic leadership and vision for information systems and technology in a multi-campus, higher-education environment.
• Formulate a clear organizational vision, strategic plan, and appropriate operational goals, objectives and outcomes for the information technology services of the District.
• Administer technology services of the District in a manner that is data and innovation driven, manages risk, ensures compliance, attains cost management goals, and achieves organizational effectiveness.
• Independently organize and prioritize a variety of projects and tasks with multiple stakeholders to produce quality results within established timeframes; anticipate conditions, plan ahead and promptly respond to situations and events.
• Define issues, analyze problems, evaluate alternatives and develop expert, independent conclusions and recommendations on complex technology issues in accordance with laws, regulations, rules and policies.
• Evaluate complex technology and strategies and make sound, prudent recommendations that maximize return on investment.
• Work collaboratively with the Chancellor, Chancellor's Cabinet, Directors of College Technology Services, and others and provide expert advice and counsel to develop solutions to complex issues on a District-wide and campus-specific basis.
• Analyze and evaluate user needs and system performance to develop effective hardware, software, and network solutions.
• Rapidly learn and acquire skills in areas and technologies not previously assigned and stay abreast of advances in technology and their impact on IT services in an educational environment.
• Develop and administer large and complex budgets; allocate limited resources in a cost-effective manner.
• Develop and implement appropriate procedures and controls.
• Formulate District policies and procedures by enhancing the efficiency and effectiveness of the District information technology services and operations to support the mission of the District.
• Understand, interpret, apply, explain, and ensure compliance with federal, state, and district laws, regulations, policies, and procedures.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Plan, direct, lead, organize, coordinate, motivate, train, evaluate and direct the work of management, supervisory, professional, and technical personnel.
• Represent the District effectively and establish and maintain effective working relationsh...