Chief Administrative Officer

Job Title: Chief Administrative Officer

Job Summary:

The Chief Administrative Officer (CAO) is a senior executive who oversees the daily administrative operations of the organization. The CAO assures integration among medical staff, nursing, clinical and support services professionals to achieve optimal patient care and internal services excellence. The CAO provides leadership direction and administration of operations at two of our hospitals, (East LA Doctors Hospital and Community Hospital of Huntington Park) to ensure compliance with current established policies and objectives while supporting the realization of Pipeline Health’s strategic objectives for the future.

The CAO is also responsible for directing patient care/clinical efforts through the managers and supervisors of the individual units within four acute care hospital and services lines, working closely with Pipeline Health Chief Nursing Officers to address issues related to quality and patient experience, among other patient care/clinical issues. The CAO is responsible for the managers and supervisors’ development and implementation of plan(s) for the unit staffing, program development, directing and monitoring unit operations, quality improvement programs and sound fiscal management of the departments.

The CAO sets the tone and processes for a culture that rewards leadership, teamwork, innovation, and accountability, and promotes productive collaboration among senior team members, departments, and all other management levels.

The CAO serves on the Pipeline Executive Leadership Team and works collaboratively with other system executives.

The CAO actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Essential Functions:

• Provides input in business and strategic planning to ensure quality care, efficient work processes, and sound fiscal decisions.

• May lead governing board meetings and may be responsible for developing and implementing the organization’s mission and strategic plan in conjunction with other executive leaders.

• Leads in developing, planning, and implementing the organization’s business plans in accordance with the strategic plan.

• Recommends, develops, implements, and updates strategic long- and short-range plans to support the organization philosophy and goals.

• Informs the board about current trends, problems, and medical activities to facilitate policy making.

• Serves as liaison and channel of communication between the board and its committees, the medical and administrative staff.

• Overseas and monitors medical and program activities to ensure the fulfillment of the community’s needs for quality health care.

• Manages and delegate daily operations to drive exceptional results, including stand operating procedures, identifying areas of improvement, implementing solutions, and provide ongoing training where needed.

• Measures key performance indicators to drive performance metrics, manages inputs that deliver results, and convey performance results for regular business reviews.

• Assures that facility(s) are appropriately staffed.

• Assures that Hospitals provide quality care as measured by Leap Frog, Medicare Value Based Purchasing, HCAHP’s

• Collaborate with colleagues to implement policies and develop improvements.

• Sets the tone for the customer experience by maintaining a strong just culture.

• Provides consistent mentoring and feedback to staff.

• Resolves issues that may arise in a timely manner.

• Assumes responsibility for timely reporting to senior management and regulatory agencies.

• Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.

• Uses AIDET in interactions with patients and family members.

• Acts with a sense of urgency when performing tasks.

• Oversees basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter. Reports on any equipment and or environmental issues for repair.

• Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.

• Speaks up to stop the line and escalates potential safety events if necessary.

• Completes and attends monthly training assigned.

• Other duties as assigned.

Behavioral Standards:

• Flexibility, adaptability, and innovation required. Must be a self-starter with a high degree of ability to work independently.

• Must be able to prioritize, make decisions and set clear expectations for others.

• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.

• Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.

• Uses a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.

Communication/Knowledge:

• Proven experience as an Administrative Officer.

• Experience in operations management.

• Solid understanding of business functions (HR, Finance etc)

• Knowledge of fiscal planning, budgeting and reporting.

• Knowledge of relevant laws and regulations.

• Proficient in MS Office and databases.

• Outstanding communication and interpersonal skills.

• Ability in decision-making and problem-solving.

• Excellent organizational and leadership skills.

• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customers’ and co-workers’ time; establishes and maintains effective relationships with customers and co-workers.

Collaboration/Teamwork:

• Excellent team leadership and organizational skills are required.

• Ability to lead, challenge and motivate staff.

• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.

Qualifications: