Distribution Customer Support Representative

Distribution Customer Support Representative– Carrollton, TX

Seeking friendly and detailed oriented CSR candidate to join our team!

Onsite, Monday-Friday 8a-5p

Redstone Foods, Inc. is a candy and soda distributor; Family-owned and operated business that has been delivering a sweet experience to its customers since 1966. Our Customer Service Team is responsible for processing customer orders from initial entry to shipment; And act as a liaison between warehouse operations and the customer, ensuring operational execution to meet or exceed customer and business needs.

Primary Job Duties:

• Key orders through alpha/numeric data entry, process change orders, and issue returns
• Communicate with customers through the phone and via email
• Research freight claims and shipment status
• Calculate credits and shipping costs for final billing
• Identify solutions to resolve order problems
• Coordinate with internal departments to ensure customer needs are met
• Perform other administrative task as assigned

Competencies

• Communicate effectively and professionally through written and verbal interactions
• Manage multiple tasks in an organized manner in a fast pace environemnt (i.e., talk on the phone while navigating on the computer and taking notes)
• Detail orientated
• Conduct oneself in an ethical manner and maintain a high level of confidentiality
• Initiate new tasks with direction but little supervision
• Engage with team members to ensure the best customer service experience possible
• Present a professional appearance in business casual attire (blouse/shirt, slacks, dresses/skirts, dress shoes) Monday through Thursday. Jeans are allowed on Fridays.

Required Education and Experience

• High school diploma, some college preferred
• Minimum of two years of distribution, warehouse or professional office Customer Service experience
• Proficient knowledge of Microsoft Excel, Outlook, and Word
• Strong alpha/numeric keyboarding skills
• Ability to type 40+ wpm

Compensation and Benefits

We offer a comprehensive compensation and benefits package which includes:

• $17-18 per hour based on experience
• 401(k) Savings Plan with dollar for dollar matching up to 5% of employee’s salary
• Medical, Dental and Vision Coverage
• Flexible Benefit Spending Account
• Short-term Disability, Long-term Disability and Life Insurance coverage
• Paid holidays and vacation

TO APPLY:Interested applicants must include a resume. Please also include desired hourly rate.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• What is your desired salary?

Experience:

• Customer Service: 2 years (Required)

Work Location: In person