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Form of workRequisition ID: 845365
Position:Full-Time
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.
Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. Greasing the wheels behind the scenes, our people in Operations are the backbone of our Company.
GENERAL FUNCTION
As a member of the After Sales Service Center, the Reporting Specialist provides high quality data reporting support and problem resolution within a team environment.
MAJOR DUTIES AND RESPONSIBILITIES
- Act as a liaison between After Sales team operations and business stakeholders (both internal and external)
- Prepare, tracks and reports operational KPIs to the business on daily/weekly/monthly basis
- Own the data collection & validation of operational data within team operations
- Utilize reported KPI’s to suggest process improvements, and implement new procedures as necessary
- Provide troubleshooting support, operational process SOP creation support, Write-In preparation and other related activities as part of operations support
BASIC QUALIFICATIONS
- High school diploma or equivalent or at least 1 year of prior relevant work experience.
- Working knowledge of SAP
- Strong proficiency with MS Office; Excel and PowerPoint in particular
- Experience in operations environment
- Ability to influence; strong organizational & interpersonal skills
- Strong blend of analytical, decision making, and creative problem solving skills
- Strong communications, presentation, and project management skills
- Collaborator – ability to work cross-functionally with internal and external partners to define and execute programs and build consensus for best results
- Ability to work under deadline requests in a fast-paced environment.
- Ability to work flexible hours and overtime as requested.
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
