Dispatch/Office Assistant

COME JOIN OUR AMAZING TEAM!!!

GRAY LINE NIAGARA FALLS/BUFFALO is a growing, fast-based, team-oriented sightseeing tour and transportation company for both the U.S. and Canadian sides.

We are looking to fill multiple Seasonal FULL-TIME & PART-TIME positions in the Operations Department.

• College Student ~ Teacher ~ High School Student already?
• Great way to supplement your income!
• Fun job ~ Will Train

JOB DESCRIPTION:

• Facilitate efficient operations through coordinating vehicle schedules alongside the Dispatch Supervisor & Operations Managers.
• Computer data entry as required across all operational platforms.
• Communicate to drivers & tour guides regarding their schedule, equipment assignments, and customer needs.
• Monitor sightseeing tour inventory and coordinate any changes with Ops team as needed.
• Serve as communication link between the reservations team and operational staff.
• Prepare job information packets for drivers & step-on guides.
• Review job reports for completion and file accordingly.
• Troubleshoot issues which may arise due to driver and/or equipment changes, customer needs, and other planned & unplanned events.
• Perform other duties as assigned.

QUALIFICATIONS:

• Proficient computer skills, including Microsoft office Suite Excellent phone capabilities, while multi-tasking in a fast-paced environment.
• Well organized & able to maintain professionalism under pressure
• Flexibility with your schedule (Weekends, holidays, days, nights, on-call)

THE IDEAL CANDIDATE:

• Excellent attention to detail
• Professional demeanor
• Ability to work in a team environment
• Knowledge of the Niagara Falls area