Dispatcher/Office Assistant

Role and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Main Dispatcher for all incoming calls including service calls. Dispatch these to Technicians accordingly.   Create tickets upon dispatching call.  
• Review ticket requests from field Technicians and process tickets and send as requested.
• Forward new customers to Salespeople for follow up.
• Run maintenance reports for pending maintenance and send to Supervisors, Service Manager, and Technicians to ensure all work is getting completed.
• Elevator down list – Manage/update list and follow up with Supervisors/Technicians. 
• Scheduling technicians for residential/customer repairs.
• Take credit card information for noncontract customers. Provide to accounting to process.
• Process monthly maintenance tickets at end of the month. Confirm with Service Manager and Supervisors that they are ready for these tickets to be processed.  
• On Call – Forward on call rotation to answering service each week. Follow up on service calls from the weekends and nights confirming they have been taken care of by on call Technician.  Process and send tickets to Technicians.
• Run weekly call reports for area Supervisors to manage any on going elevator issues.
• File/create new filing folders for new accounts.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

Performance Criteria:

• Must be prompt/reliable
• Must have excellent communication skills
• Must have excellent customer service skills
• Must be organized and detail-oriented
• Must be bi-lingual (English/Spanish)