Housekeeping Office Coordinator - Dispatcher

Summary

The Dispatch department is the foundation for successful operations each day, so this is a hands-on, cross-functional position working directly with all departments. This role is perfect for a self-starter who loves problem-solving, as it requires people management skills, logistical expertise, attention to detail and effective time management.

Essential Duties:

The Logistics & Dispatch Specialist is responsible for managing and dispatching maintenance, engineering, housekeeping, inspection, and arcade work orders across the company’s portfolio in the Greater Orlando area. The ideal candidate is experienced in dispatch and/or room control, comfortable managing vendors and solving scheduling challenges, and works well under daily deadlines.

• Lead all daily communication between room attendants, house attendants, supervisors, managers, directors, FOH and BOH departments. Directly responsible for dispatching and vendor management.
• Use and maintain the Rooms Management System (Opera) to receive and dispatch all daily/day-of work orders, while managing outstanding tickets, long-term project scheduling and vendor coordination to complete tasks.
• Accurately maintain exceptionally detailed notes, images, and videos of work order status within the RMS, managing every ticket for accuracy and timely completion.
• Proactively address problems and suggest solutions to ensure timely processing and issue resolution; Assess situations to prioritize calls and work orders efficiently and effectively.
• Create, own, and implement the process of auditing work orders, adding information, closing tasks, and obtaining operations approvals.
• Regularly communicate with the operations team to ensure accurate guess request execution, appropriate time to complete the guest request.
• Exceptional project management, organizational and writing skills.
• Ability to multi-task, prioritize and organize work to meet deadlines and multiple requests, work effectively under pressure and under tight timelines.
• Passion to learn and willingness to work smarter, not harder.
• Personable. Respectful, pleasant to be around, and enjoy engaging with others.
• Levelheaded. Able to keep cool during emergencies and quickly find solutions.

Qualifications:

• 3+ years experience as a Dispatcher, Rooms Controller, or similar position in the hospitality industry is required.
• 2+ years experience working in call center, front desk setting, or guest services department is preferred.
• Experience working with room management software.
• Proficient with Microsoft Office Suite, knowledge of task management software is a plus!
• Have a flexible schedule, able to work weekends and evenings as needed.
• Excellent work ethic, communication skills, time management skills, and attention to detail
• Must be able to lift up to 50 pounds at times.
• Conversational English is a must!
• Position is an on-site position.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Vision insurance

Shift:

• Day shift

Work Location: In person