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SalaryFull-Time Dispatcher
Job Overview:
We are seeking a diligent and organized individual to join our team as a Dispatcher. The Dispatcher plays a crucial role in coordinating transportation services for individuals who require non-emergency medical transportation. This position requires exceptional communication skills, attention to detail, and the ability to multitask effectively. The ideal candidate will be capable of managing logistics efficiently to ensure timely and safe transportation for our clients.
Responsibilities:
- Dispatching Services: Coordinate transportation services for clients requiring non-emergency medical transportation, including scheduling pick-up and drop-off times, assigning drivers, and optimizing routes for efficiency.
- Communication: Serve as the primary point of contact for clients, drivers, and healthcare providers, maintaining clear and timely communication regarding transportation arrangements, changes, and updates.
- Monitoring and Tracking: Monitor transportation activities in real-time, tracking the status of trips, ensuring adherence to schedules, and addressing any delays or issues promptly.
- Problem Solving: Proactively identify and resolve transportation-related problems, such as route deviations, driver issues, or client concerns, to ensure smooth and uninterrupted service.
- Documentation: Maintain accurate records of transportation requests, trip details, client information, and driver assignments, utilizing computerized systems and databases.
- Compliance: Ensure compliance with all regulatory requirements and company policies related to non-emergency medical transportation, including safety standards, confidentiality, and service quality.
- Quality Assurance: Conduct periodic evaluations of transportation services to assess performance, identify areas for improvement, and implement corrective actions as needed.
- Customer Service: Provide exceptional customer service to clients and stakeholders, addressing inquiries, resolving complaints, and maintaining positive relationships to enhance overall satisfaction.
Qualifications:
- Previous experience in dispatching, logistics, or customer service, preferably in the healthcare or transportation industry.
- Excellent communication skills, both verbal and written, with the ability to interact effectively with diverse individuals and groups.
- Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
- Proficiency in using computerized dispatching systems, GPS technology, and office software applications.
- Problem-solving abilities and the capacity to remain calm and composed under pressure.
- Knowledge of medical terminology and transportation regulations is a plus.
- High school diploma or equivalent; additional education or training in logistics, healthcare administration, or a related field is advantageous.
Working Conditions:
- This position typically operates in an office environment, utilizing computers, telephones, and other standard office equipment.
- May require occasional work outside of regular business hours, including evenings, weekends, and holidays, to accommodate client needs and operational requirements.
- Must be able to work effectively in a fast-paced and dynamic work environment, adapting to changing priorities and demands as needed.
- Note: The above job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary to meet business needs.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Work Location: Hybrid remote in Philadelphia, PA 19127
