Mobile Pet Grooming Weekend Dispatcher/ Customer Service

Company Overview
Aussie Pet Mobile is a fast-growing Mobile Pet Grooming service, and we are looking to add an energetic, results-oriented individual to our dispatch team! We are a fun team who loves pets and taking great care of our clients!

Job Summary
Must have excellent verbal and written communication skills to be able to explain our services to customers, book new and existing customer appointments, and communicate with grooming staff. The scheduler must be very reliable, organized, flexible, empathetic, polite, a team player, professional and have exceptional listening skills. The role supports the groomers in the field, scheduling efficient routes and groom durations, to optimize a groomer’s workday. As with our entire team, Must Love Pets!
The ideal candidate would be sociable with great Customer Service skills and a good knowledge of the layout of the geography and commuter routes. Pet grooming experience a plus but is not necessary.

The dispatcher would work from their home office, 15 hours. Weekends are a must(Part Friday, mostly Saturday, Part Sunday). You must have reliable internet service (we provide computer and phone) and a cell phone to receive team texts. We provide extensive training of our business processes and technology, which requires Mon-Fri daytime hours.

Pay: Starting $17.00 per hour, depending upon experience. Monthly Bonus Potential.

Responsibilities
Responsibilities include:

• Answering incoming calls, returning voicemails and texts, and email correspondence. This includes professional handling of customer complaints, and resolution within one’s scope.
• Informing customers on the services and prices our company provides, especially as applicable to their breeds and their pet’s needs and health, and making appropriate recommendations.
• Capturing accurately the appropriate information to set up an appointment for the customer.
• Maintaining groomers’ schedules by creating/rescheduling/cancelling appointments, in collaboration with groomers.
• Brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.
• Respond to calls/texts from groomers in the field, in real time, regarding customer and pet issues. This requires ability to multi-task by setting priorities among inputs.
• Review of the schedule at the end of the day for completed appointments, verifying charges and payments.
• Keep owners and other dispatchers informed of any issues, actions, or problems.
• Other duties as assigned, including social media photo posts and correspondence.

Job Type: Part-time

Pay: From $17.00 per hour

Expected hours: No more than 15 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Every weekend

Location:

• Allentown, PA (Required)

Work Location: Remote