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SalaryDispatcher/Customer Service Coordinator
About ECS Comfort Heating & Cooling
Serving Our CommunitySince 1988
When ECS Comfort Heating & Cooling first opened its doors in Hershey, Pennsylvania, in the fall of 1988, the idea of the company becoming what it is today was only a dream.
The Dispatcher/Service Coordinator is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.
Responsibilities include the following:
- Daily scheduling of field service technicians
- Direct interaction with customers in need of service
- Answer in-bound calls
- Make outbound calls to schedule service and solicit customers for future business
- Dispatch technicians to jobs
- Helping team members with side tasks
- Maintain customer database
- Provide BEST IN CLASS customer service
This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.
Candidates must also have the following:
- 1 - 5 years of customer service experience
- Desire to achieve goals, both personal and professional
- Hard work ethic and willingness to work OT when necessary
- Strong team mentality
- Experience in a customer service role where the phrase “customer first” was practiced daily
- Experience with Service Titan system is a bonus
Benefits include:
- Competitive salary with future bonus opportunities
- Medical, Vision and Dental Insurance
- Paid vacation and holidays
- 401K with employer match
- Short-term and Long-term disability
- Life Insurance
Job Type: Full-time
Salary: $18-$22 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8am to 4:30pm
- Day shift
- Monday to Friday and 1 ½ day Saturday a month
- Overtime
- Weekend availability for on call once a month
Ability to commute/relocate:
- Reliable commute to Palmyra, PA
- Dispatching: 3 years (Preferred)
- Service Coordinator: 3 years (Preferred)
- HVAC Industry: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Dispatching: 3 years (Preferred)
- Customer service: 3 years (Required)
Ability to Relocate:
- Palmyra, PA 17078: Relocate before starting work (Required)
Work Location: In person
