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DISPATCH JOB DESCRIPTION
Dispatchers will perform a variety of scheduling duties including: home-to-school (general and special ed), summer school routes, athletic events, field trips and special events; assign drivers to routes according to established procedures. In addition to essential dispatch duties, Dispatchers are required to perform simple admin duties and data entry.
REPORTS TO: Director of Operations
The list of requirements, physical requirements, skills, and duties, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning and/or altering duties not listed herein if such functions are a logical assignment to the position.
REQUIREMENTS
*High School diploma or GED equivalent.
*Excellent communication skills in English.
*Spanish, as a second language is desired but not required.
* 3+ years of experience in dispatch.
*Proficient in MS Word, Excel, Outlook
*Possession of a valid and appropriate California driver’s license.
PHYSICAL REQUIREMENTS
* Sitting or standing for extended periods of time. Dexterity of hands and fingers to operate.
SKILLS
*Operate all office equipment.
*Operate phone and hand held radios.
*Use and operate all computer programs and applications necessary: internet, Excel, Word, Outlook, and various mapping applications.
*Routing and scheduling procedures.
*Learn and apply all necessary operations, policies and objectives.
*Interpersonal skills using tact, patience and courtesy.
*Record-keeping techniques.
*Policies and objectives of assigned program and activities.
*Operation of a computer terminal.
*Oral and written communication skills.
* Maintaining all required files and documentation pertaining to dispatch.
ABILITIES:
* Use complex routing systems to schedule, route, reroute and monitor the dispatching activities of buses for: home-to-school, special education and special events.
*Assure safe, efficient, timely and accurate transportation of students.
*Coordinate schedules and assignments and design routes.
*Effectively communicate with schools, administrators, drivers, students, parents, colleagues in a fast-paced and/or stressful environment (interpersonal, electronically and telephone skills).
*Read, interpret, apply and explain rules, regulations, policies and procedures to others.
*Read bus schedules.
*Analyze situations and problem solve. When extreme circumstances arise, communicating this with Director of Operations.
*Observe legal and defensive driving practices.
*Organize and prioritize time to balance conflicting demands related to customer care and dispatching.
*Communicate all changes to drivers, Director of Operations, and customers in various ways; email, postings, and verbally.
Job Type: Full-time
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Experience:
- Dispatching: 1 year (Required)
Ability to Relocate:
- Santa Ana, CA 92701: Relocate before starting work (Required)
Work Location: In person
