Dispatcher (Remote)

Are you interested in a career in health tech? Do you thrive in fast-paced environments and are motivated by making a difference? Are you looking for a fun and supportive environment where you can apply your communication and technical skills? We’re on a mission of improving healthcare access and transportation through technology.

Join Onward Health as our remote Dispatcher where we can help you gain the skills you need to further your career. We will equip you with the training, education, skills, and support you need to be successful in today's ever-changing healthcare environment.

As a Dispatcher, you will be the first “voice” of Onward Health as you help delegate and resolve the needs of our valued customers and patients.

Schedule: Onward operates from 5am-8pm Monday-Friday, 8am-6pm on Weekends, and all holidays. You must be available to accommodate these hours. (Scheduling will be discussed during interview)

Here are some of the job duties:

• You will be responsible for answering multiple phone lines, chat messages, and support tickets, while delegating timely and important information to the appropriate parties.
• Your top notch customer service skills will ensure that we provide “white glove” service to our customers and patients.
• You will have the opportunity to gain in-depth knowledge of the inner-workings of the healthcare industry, and have a direct impact on the patient continuum of care.

What you need to bring to the table:

• Minimum 2 years of Dispatch or Customer Service Representative experience
• At least 1-year of experience in a call center environment is highly preferred, but not required
• Able to multitask and has a strong attention to detail
• Must have full-time availability to work weekends and holidays as needed
• Working hours are during Pacific Standard Time (PST) unless otherwise adjusted
• Must have accessible, high-speed internet connectivity
• Basic computer proficiency (typing speed of 70+ wpm, MS Office and internet)
• Excellent written and verbal communication skills
• Outstanding customer service skills, including a pleasant and professional telephone manner
• Must be able to work in a team environment, as well as work independently with little supervision
• Quick learner and ability to multi-task in a fast-paced environment ∙ Positive upbeat attitude, enthusiastic and compassionate
• Must be punctual and reliable
• Self-starter with strong problem-solving skills
• High level of initiative and the ability to make sound decisions independently
• Strong ability to communicate and coordinate calls effectively
• Experience in medical terminology preferred, but not necessary as training will be provided

What's in it for you?

• Health Insurance (Medical, Dental, Vision), 401k, Employee Assistance Program
• Two weeks of PTO
• *The intent of this job description is to provide a representative summary of the major duties, responsibilities and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.*

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• Remote

Application Question(s):

• Do you have flexible availability (5am-8pm M-F, 8am-6pm Weekends)? You're not expected to work the whole time, but able to work within these hours.

Experience:

• Online Customer Support: 2 years (Required)
• Dispatching/Logistics: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: Remote