System Support Specialist

Position: Systems Support Specialist

Non-Exempt

Education: High School Experience: 4 -years relevant experience

Location: Network Operations Center Specialist at NASA's Marshall Space Flight Space Center in Huntsville, Alabama.

Position Description: This position provides high quality integrated communications services for secure voice, video and data solutions and services to NASA customers worldwide. This position supports ensuring that Telemetry and Command data flows for NASA’s spacecraft and aeronautical missions flow smoothly. The position provides troubleshooting assistance and problem resolution for computer systems in a variety of environments. Such assistance and resolution is provided for personal computers, mini/mainframe computers, client-servers as well Local Area Networks (LANs), Wide Area Networks (WANs), and web pages.

Job Responsibilities:

• Use a variety of network management and diagnostic tools for monitoring, troubleshooting communications-related problems for NASA’s Mission Network known as NASCOM

• Monitoring and some maintenance assistance will be required of Cisco Routers & Switches, Junipers Routers

• Operating NASA unique hardware items is also required

• Candidate will support the network’s operations and day-to-day activities in support of NASA missions

• Working directly with other NASA centers and customers to help resolve real-time network and dataflow problems which are unique to NASA • Candidate will be involved in several activities including the testing and implementation of new network services

• Position is in the NASCOM Mission Alternate Operating Facility (MAOF), a 24X7 network operation center, that will be fully integrated with the NASCOM Operations Management Center in Greenbelt, Maryland. The MAOF will require supporting non-standard shifts, weekends and holidays.

• Candidate must be able to pass both a written and practical certification test associated with the operations of the Mission Network within 180 days of hire. Skills: Required • Knowledge of TCP/IP technology

• Knowledge of IP Addressing and subnet masking

• Excellent writing and oral communications skills Leidos Proprietary AEGIS Subcontractor Open Position Requisition Form The information in this document is proprietary to Leidos. It may not be used, reproduced, disclosed, or exported without the written approval of Leidos.

• Hands-on experience with standard industry products eg. Cisco, Juniper, and Ciena

• Effective communicator and able to coordinate network and customer issues with other technical sections • Ability to multi-task and respond quickly to real-time dataflow issues.

• Ability to work non-standard work hours/shifts

• Pleasant personality

• Knowledge of Network Monitoring tools, eg. NNMi, Specturm, MRTG, CACTI

• Experience in supporting Wide Area Networking connectivity Desired

• Knowledge of normal trouble ticket processes

• Knowledge and hands on experience with data analyzers, network probes and other network diagnostic and performance measurement devices

• Experience in performing traceroutes, executing ping test • Experience in WAN protocols such as SONET and MPLS

• Experience working with Commercial Carrier service providers, eg, AT&T, Verizon

• Knowledgeable of transmission principals including T1, T3, DS-3

• Knowledge of serial interfaces including RS232, V.35 and RS 449 preferred;

• Knowledge of Linux Clearance:

• Candidate must have or be able to obtain a Public Trust with a Level of Confidence of 50 or higher Desired Certifications / Training: Current holders of either a CCNA, CCNP or JNCIA Travel (if any):

• Occasional travel to Greenbelt, Maryland may be required in the first year of employment to support training.