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SalaryOverview
We are looking for Customer Service Representatives/Dispatchers to join our team! We are a fast paced, high energy business. You will be responsible for receiving all initial incoming service requests and other calls; determining correct routing of calls; determining appropriate towing service needs and dispatching to tow operators. You will also be responsible in assisting the Supervisors and Dispatch Manager when necessary. Training can take 4 to 12 WEEKS (normally 4 to 6). Training will be during the DAY.
Responsibilities
- Answer all incoming calls as quickly as possible and at least by the 2nd ring
- Convey a cheerful and competent attitude to all callers
- Accurately route all incoming calls to appropriate destination
- Accurately record all pertinent information according to systems in use
- Accurately enter customer calls into dispatch management system
- Provide routing information to drivers
- Maintain driver status information via all available means of communication system
- Communicate with drivers in route to resolve unforeseen issues
- Dispatch towing and emergency road service calls to drivers in the most efficient and timely manner possible
- Communicate with customers concerning their vehicle status
- Apply knowledge of towing functions to maximize efficiency between dispatch and driver
- Serve as the primary link between customer and Company, conveying a professional customer service ethic and philosophy at all times
- Arrive on time so that you can ensure you have all necessary information for your shift
- The dispatcher must also work cooperatively with all other Dispatchers, Managers and Supervisors
- Perform any other duties as requested by the Dispatch Manager
Requirements
- High School diploma or equivalent
- Must be bilingual English/Spanish
- Clear, pleasant, intelligible verbal skills
- Legible writing and reading skills
- Strong multi-tasking ability for coordinating location of drivers with pending service calls
- Knowledge of function and capacity of all equipment dispatched (can be taught)
- Knowledge of appropriate assignment of equipment to vehicle being towed (can be taught)
- Computer experience; keyboarding at 45 wpm
- Basic math and algebra skills
- Ability to operate all necessary office machines
- Map reading ability
- Clean background check
- Negative drug test
- Ability to bend, crouch, kneel, push, pull, etc.
- Ability to work in an indoor office setting
- Strong work ethic
- Positive attitude
- Able to show up and be on time
- Able to work as a team
- Ambitious
- Level-headed mindset
- High level of professionalism
Pay
- $10+ an hour (depending on experience)
- Benefits available (Health insurance, Paid time off & Employee discount)
Why choose to work for Capital Towing?
We are always looking for energetic, ambitious, and dedicated individuals to become a part of our team. We strive to provide the best services in the area and pride ourselves on having the best employees that help us achieve that. If you enjoy helping people and learning new things in a fast-paced, energetic and professional work environment; then we'd like you to submit an application.
Job Type: Full-time
Pay: From $10.00-15.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8-12 hour shift
- Weekends
Work Location: In person
Job Type: Full-time
Pay: $10.00 - $15.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 12 hour shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
