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Form of workJob Description
The manager wanted to reinforce that while this position is in the Security Ops Center, she is not looking for people with Armed Guard or Physical security experience.
The idea candidates would have experience in a dispatch type of role where they are taking in information and then dispatching resources.
Job Description:
Performs core functions of the Constellation Security Operations Center (ESOC); monitor and remediate intrusion alarms, dispatch law enforcement /first responders to security incidents, answer and prioritize incoming emergency and routine security event calls, log personnel into substations, log and manage status of site intrusion systems. Write incident reports documenting security incidents, make notifications and maintain shift activity logs. Identify security system issues, create service requests for system repairs, and validate corrective maintenance. Perform activity specific actions as detailed in the ESOC Policies and Procedures Manual, adhere to compliance requirements and performan regulatory procedures. ESOC Operator position is fixed shift, 24/7.
ACCOUNTABILITIES:
-Monitor and remediate intrusion detection alarms
-Answer, prioritize, and respond to telephonic security incident reporting
-Manage and log site entry/exit system disarm events
-Write and submit security incident reports
-Submit service requests for corrective maintenance of security systems, perform service ticket validation
-Perform and document system checks and video tours
-Perform forensic investigative support of video and access control records
-Perform administrative ESOC tasks
POSITION SCOPE:
Enables ESOC to achieve core objectives protecting Constellation critical infrastructure, assets and personnel through 24/7 monitoring of physical security intrusion detections systems, access controls, and security call center reporting.
POSITION SPECIFICATIONS:
General: Effective interpersonal and communication skills. Ability to write grammatically correct and stylistically appropriate business communications.
Ability to work effectively under high stress situations, to rapidly assess and respond to life safety and security incidents.
Core Technical: Demonstrated proficiency on the following systems: CCure 9000E, ExacqVision, Andover Continuum, Pelco Control Point, Compass, DMP, D3, JIRA, PassagePoint, Constellation Alert, Microsoft Office Suite, and any other systems used by ESOC at the time of application.
Core Business Knowledge: Demonstrated knowledge of Constellation Business structure, ESOC Policies and Procedures, Constellation NERC CIP Policies and Procedures, Substation Operation, and CISS Policy and Procedures.
Education: Minimum AA degree, or High School or GED with 2 years of Security System or IT experience.
Synectics serves an extremely diverse client base which represents an equally diverse range of industries and institutions. The technologies we support have always been responsive to this extremely broad spectrum. In order to fully engage with this continually changing commercial and technological landscape, our employees must draw on their own varying interests, skills and backgrounds. This insight, reflected in our daily practices, has always been our fundamental strength as a company, and it continues to serve us well in all our efforts.
Synectics is an Equal Opportunity Employer.
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Technical Certification Bonus:
Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
