Dispatcher/Customer Service Representative

About us

DTS Worldwide Transportation is a small business in TRANSPORTATION_LOGISTICS in Spencerville, MD 20868. We are agile and nimble.

Our work environment includes:

• Lively atmosphere
• Growth opportunities

Job Overview:

Dispatchers coordinate the movements of means of transport vans, town cars, buses, and limousines, etc. that are used for transporting clients to their destination.

Key Relationships:

Internal: General Manager, Fleet Manager, Chauffeur Manager, Operations Manager, Executive Staff and other Division Managers, Chauffeurs, Reservationist and Dispatchers.

External: Chauffeured Guests, Visitors and Suppliers.

Essential Job Functions:

• Dispatching and scheduling all transportation 2. Taking reservations for travel 3. Flight verification
• Confirmation of driver availability 5. Receiving and placing telephone calls 6. Collecting payment for all trips 7. Maintaining solid customer relationships by handling reservations, questions and concerns with speed and professionalism 8. Data entry and use of software programs 9. Researching to troubleshoot customer problems *Communicating with drivers, office staff and customers verbally and in writing 10. Complaint resolution
• Organizes item orders by editing for price, promotions, weight compliance.
• Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.
• Updates job knowledge by participating in educational opportunities that would be offered by DTSwhen available
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Answer inquiries regarding information such as schedules, services, procedures and policies
• Assemble and issue required documentation such as itineraries
• Determine whether vehicles are available on dates requested by customers
• Provide information to clients on availability
• Confer with customers to determine their service requirements and preferences
• Ability to work without direct supervision
• Previous Customer Relations training preferred
• Perform other duties and responsibilities as required or requested
• Make and confirm reservations
• Must have computer knowledge
• Anticipate heavy business times and the ability to organize procedures to handle the load
• Perform other duties and responsibilities as required or requested

QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

-Principles and practices of fleet management

-Principles and practices of safety management

-Pertinent local, state and federal laws, ordinances and rules

-Principles of Time Management

Ability to:

-Interpret and explain pertinent department policies and procedures

-Communicate clearly and concisely, both orally and in writing

-Establish and maintain effective working relationships with those contacted in the course of work

-Must be able to work a rotating schedule and must be able to work any shift/ any day (days, nights, weekends, holidays)

-Excellent active Listener: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

-Ability to process information through computer system

-Strong work ethic -Be flexible in scheduling -Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding

-Ability to provide legible communication

-Ability to prioritize and organize work assignments; delegate work

-Ability to be a clear thinker, analyze and resolve problems, exercising, good judgment

-Have the ability to perform well, when under pressure

-Ability to focus on details

Above all, a sincere desire and flair for delivering first-rate customer service

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 36 per week

Benefits:

• 401(k)
• Health insurance
• Life insurance

Schedule:

• 10 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Dispatching: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person