Dispatcher And Customer Service Representative

Basic Job Purpose:
We are looking for a customer-oriented Service Representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Main Duties:

Customer service, handling phone calls and emails from potential and existing customers

Answering emails and answering general customer questions.

Coordination and management of field technicians

Planning, organizing and managing inventory

*Required Qualifications:

• Proven customer support experience or experience as a client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Proficiency in Windows, Microsoft Office
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Professional, efficient, self-motivated, organized
• Ability to multi-task, prioritize, and manage time effectively
• Fluent in written and spoken English

Additional Information

• Part-Time or Full-Time
• Bonuses
• We are looking for long term employment
• Occasional Week-end shifts