Dispatcher

*NEW YEAR, NEW CAREER, NEW BEGINNINGS*

Join Our Team: Dispatcher Wanted!
We are a trusted plumbing, electrical, heating, and air conditioning company with a legacy spanning over three generations. As a family-owned and operated business, we take pride in being deeply rooted in the communities we serve, employing residents of the towns we call home.
Success as a Dispatcher relies on expertly managing communication between field technicians and customers. The ideal candidate excels in organizational skills, prioritizing tasks efficiently while maintaining composure under pressure. Their ability to enhance this vital link ensures seamless operations, contributing significantly to the organization's overall success.
What We Offer:

• Provide Stability: We are a family-owned company with over 55 years in business.
• Great Benefits Package: Including major medical, prescription drug, optical, dental, orthodontia, long-term disability, and life insurance.
• Family-Oriented Environment: Work with a fun, professional, and caring management team.
• Growth Opportunities: As we expand, so do the opportunities for career advancement.
• Ongoing Training: Access to continuous training and professional development.
• Community Impact: Take pride in working for a company that makes a positive difference in the community.
• Lucrative Compensation: Enjoy a competitive wage with bonus potential.
   

• 401-K with Match: Receive a 25% match on your 401-K contributions.
• Take Truck Home: Take your company truck home with you.
• Training: Access 100+ hours of training every year.
• Quarterly Company Functions: Participate in events like ball games, comedy clubs, dinners, awards, and more.
• Competitive Starting Pay: Competitive pay rates ranging from $19 - $23/hour.
• Uniforms: Company provided uniforms.

• Listen to the needs of customers and book service appointments, including placing outbound calls to schedule appointments to meet daily call needs.
• Convert incoming customer calls to booked service appointments, ensuring customer satisfaction.
• Schedule and dispatch technicians according to predetermined schedules, customer requests, or immediate needs.
• Relay information such as technician progress to managers and customers.
• Speak with supervisors or customers to resolve problems, address service requests, or fulfill equipment needs.
• Prepare daily work schedules, and work orders for technicians, and organize records, including completed work requests, charges, expenses, and inventory information.
• Maintain and update the customer database with complete and accurate information.
   

• Dispatch experience is required.
• Customer service and dispatch experience in Home Services is preferred.
• Tech-savvy; proficient with computer and phone systems.
• Ability to show empathy and communicate effectively.
• Reliability and a strong work ethic.
• Strong verbal and written communication skills for problem resolution.
• Excellent multitasking abilities, especially in challenging situations.
• Able to work a rotating schedule and any shift between 7 am – 8 pm.

Our staff is regarded with a sense of pride and familial connection, reflecting our commitment to treating everyone as an extension of our family. With a dedicated focus on making homes and businesses safe, comfortable, and efficient, we uphold a strong commitment to quality service and community well-being.

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