Dispatcher

Arctic Air, a trusted HVAC Company in Old Bridge, has been providing quality services since 1977. Currently providing Plumbing, Electric, and HVAC services in the New Jersey area. Our philosophy is to provide top-of-the-line equipment with the best installation and service available in the industry. We are proud to be the 2014, 2018, and 2019 Home Depot NJ Metro HVAC

Pay: $23-$25 hourly

Responsibilities:

• Evaluate customer calls and assign the technicians to each service appointment.
• Answering calls, scheduling appointments and reporting.
• Meet goals by prioritizing the most urgent calls and getting the right technician to the right calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests and successfully deescalating customer concerns.
• Update customers throughout the day on the technician’s progress.

Requirements:

• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• Highly motivated and flexible.
  

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed.

Qualifications:

• Dispatching: 1 year (Preferred)