Dispatch Assistant

SERVPRO of Wolfe Restoration, Inc. Call Center Operator
Do you love helping people through difficult situations?
Then, don't miss your chance to join our Franchise as a new Administrative Assistant. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"!
We're seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, enjoys providing excellent customer service to both teammates and customers, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.
Primary Responsibilities

• Work with office staff to schedule jobs and make changes to the schedule to ensure all jobs are completed in a timely manner.
• Build and maintain a workload to keep production crews on track to meet or exceed their production goals.
• Communicate expectations, requirements, and changes with Centers of Influence. Remain up-to-date on all jobs in progress. Communicate job progress and problems.
• Maintain communication with customers about the job to ensure expectations are met. This includes homeowners, the public, agents, adjusters, consultants, etc.
• Utilize industry specific systems/software/applications including but not limited to Microsoft Suite, Google Sheets, and Drybook.

Position Requirements

• High School Diploma or GED
• Verbal and written communication skills
• Interpersonal and customer service skills
• Ability to answer a high volume of calls and/or emails daily
• Attentiveness to detail
• Multitasking and organizational skills

Hours

• 40 hours/week, flexible to work overtime when required

Pay Rate
Competitive pay based on experience
SERVPRO of Wolfe Restoration, Inc. is an EOE M/F/D/V employer
Each SERVPRO® Franchise is Independently Owned and Operated. Revised 02.21
Picture yourself here fulfilling your potential
At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.