The Santa Clarita Community College District/College of the Canyons is seeking a full-time Director, Technology User Support Servicesin the Information Technology division.
Salary Placement:This twelve (12) month per year position will be on an individual contract. This classified administrator position will be placed on Range 15 of the Administrator Salary Schedule. Step placement is based on experience. Initial salary step placement for new employees is customarily at step 1, 2, or 3 ($11,993.00 / $12,172.00 / $12,355.00 per month) of this 20-step salary range. All administrators are on an employment contract and exempt from overtime and compensatory time accumulation.District Classified Administrator Benefits: Full-time employees are provided with a diversified employee benefits program that includes sick time, vacation time, discretionary time, medical, dental and vision insurance including dependent coverage, disability and life insurance as well as Section 125 options. These benefits commence on the first of the month following date of hire. Professional development and educational incentive opportunities are provided to all classified administrative employees. Classified employees contribute to the Public Employees' Retirement System (PERS), a defined benefit retirement plan through the State of California. OVERALL RESPONSIBILITIES:Under the direction of the Assistant Superintendent/Vice President, Technology and University Center Operations, the Director performs a variety of responsible and complex duties related to end-User Support of information technology-based systems primarily in the areas of hardware, application software, audio visual, and multimedia. Plans, directs, and supervises the operations of the John Drislane Technology Center, Help Desk, Audio Visual and Technical Support staff; evaluates assigned personnel and develops the department budget. The Director runs the day-to-day operations and performs tasks and projects that are assigned to the department. Performs other related duties as assigned.
Example of Duties
ESSENTIAL DUTIES:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
Qualifications and Minimum Requirements
DEMONSTRATED KNOWLEDGE AND ABILITIES:
Position requires knowledge of:
Position requires ability to:
Qualities of a Successful Community College Leader:
Every administrator with the College is expected to be:
Experience:
Three (3) years of full-time equivalent experience in a technical support role with at least two (2) years in a supervisory, or lead capacity. Experience in project management, computer hardware/software installation and maintenance, troubleshooting end-user technical problems, and supervising or directing the activities of other technical support staff.
Education:
Education equivalent to a Bachelor’s Degree (120 semester units) from an accredited institution is required. Education equivalent toan Associate’s degree (60 semester units) and two (2) years of experience in addition to what is required above may be substituted for two years (60 semester units) of the education requirement.
PHYSICAL CHARACTERISTICS:Sedentary position requires use of a computer and related equipment for extended periods of time; frequently exerting 10 to 20 pounds of force to move objects; communicating and providing information to others; work outside on all parts of District locations and in varying weather conditions. In the event of an emergency, employees will be relied upon to serve as emergency service workers. Santa Clarita Community College District is an Equal Opportunity Employer.
Further Details
Conditions of Employment:
Successful completion of background fingerprint clearance, pre-employment physical examination (disabilities not related to the physical job will not affect the application process) and TB screening.
Proof of eligibility to work in the United States and signing of loyalty oath per government codes 3100-3109.
Meeting applicable eligibility requirements under CalPERS or CalSTRS if you are a current or former member.
Board of Trustees approval.
Official, sealed transcripts are required upon offer of employment.
Equal Employment Opportunity:
Santa Clarita Community College District is an Equal Opportunity Employer.
The Santa Clarita Community College District is committed to employing qualified employees who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide consideration for all qualified candidates. The District does not unlawfully discriminate in providing educational or employment opportunities to any person on the basis of race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Human Resources office directly at (661) 362-3427.
APPLICATION AND SELECTION PROCESS:
Applicants are encouraged to complete their applications online. Please visit our website at http://www.canyons.edu/administration/humanresources. If you require assistance, please call the Human Resources office at (661)362-3427 or for the hearing-impaired TTY/TDD Line at (661)362-5178. Applicants may check the status of their application online and may expect to be notified within approximately 4 - 5 weeks following the Review Date as to the status of their application.
All application materials must be uploaded online or received in the Human Resources office by the end of the day on the Review Date in order to assure consideration for this position. Postmark is not acceptable for this purpose. Separate application materials must be submitted for each position applied for. Materials submitted become property of the District and will not be returned, copied, or considered for other openings. The Human Resources office is located in the University Center, Suite #360 at 26455 Rockwell Canyon Road, Santa Clarita, CA, 91355.
Your application is not complete until the following required materials have been uploaded online or received by the Human Resources office:
- Online District CLASSIFIED Application.
- Detailed resume, which includes month/year dates of employment and descriptions of responsibilities at each employer.
- Letter of interest (cover letter). In your letter, please address your qualifications and experience as they pertain to the job duties and the abilities section of this announcement.
- Copies of complete and legible college transcripts clearly indicating all college units earned and any degree awarded. You can submit unofficial copies of transcripts for application purposes. Copies of diplomas are not acceptable in lieu of college transcripts. Official, sealed transcripts are required upon offer of employment. Please see our website for the requirements for evaluation of transcripts from foreign colleges or universities.
- Confidential Recruitment Source Information (voluntary survey). This is voluntary and is a part of the online applicant profile, separate from the application.
- Supplemental Questionnaire. Please answer the following questions as part of your application packet.
- Do you possess a Bachelor’s Degree (120 semester units) from an accredited institution is required, OR, An Associate’s degree (60 semester units) and two (2) years of experience in addition to what is required above may be substituted for two years (60 semester units) of the education requirement? If yes, list your degree(s) and please provide a legible copy of your college/university transcript(s) in your online application packet. Copies of diplomas are not acceptable in lieu of college transcripts.
- Do you possess three (3) years of full-time equivalent experience in a technical support role with at least two (2) years in a supervisory, or lead capacity? If yes, please describe.
- Please describe any experience you may have in developing and evaluating standards and specification for an organization’s technology hardware and/or software.
- Please describe district and/or organizational IT or audio/visual projects in which you have led and been directly responsible for.
- Please describe your experience in implementing performance measures to ensure customer focused service.
- Please outline your experience in developing, implementing and conducting end-user trainings.
- Describe your experience with departmental short- and long-term planning and budgeting.
- Why do you want to work at College of the Canyons in this IT administrative position?
- Letters of reference are optional.
- Skills evaluation of candidates for interview may be required.
- Travel and relocation expenses are the responsibility of the applicant.
- Hiring committees review all complete, qualified application packets. Possession of the minimum qualifications does not guarantee an interview.
- A presentation may be required for those candidates selected for an initial interview.
- “Experience” generally refers to relevant paid experience. In some instances, unpaid experience may be counted as experience towards meeting the minimum qualifications or requirements for the position only if it entailed responsibilities substantially similar to those of relevant paid positions in the field. It is the applicant’s responsibility to provide sufficient information and details to the Human Resources office at the time of submission of their application packet. Details should include the organization, contact name and contact information, start and end dates, hours per week, and a list of relevant unpaid/volunteer duties or responsibilities performed. Not all unpaid experience may qualify. Upon offer of employment, an applicant will be required to obtain written verification(s) of any relevant unpaid/volunteer experience.
- Current COC employees who are applying for this position: Please be aware that materials from your personnel file are not included as part of the application file; therefore, please provide the same requested application materials as any other applicant.
- Please be aware that, should you be considered as a finalist for this position, reference checks will include current supervisor(s).
- Applicants are encouraged to apply online. If you need assistance with the application process, contact:
Interviews may be conducted in-person or remotely via Zoom.
This is an in-office position, working forty hours per week in our Information Technology department on the Valencia campus.
The College is expecting to conduct initial interviews between the weeks of April 22, 2024, and April 29, 2024, and conduct final interviews between the weeks of April 29, 2024, and May 6, 2024. This is an estimated timeline and is subject to change.
Position is offered contingent on funding. We reserve the right to withdraw, extend the filing date, reopen, or delay filling this position. Recruitment may continue until the position is filled. This recruitment may be used for future vacancies.