User Support Specialist

Job Title: Administrative Support Specialist

We are seeking a dynamic and energetic individual to join our team as an Administrative Support Specialist. This temporary role plays a crucial part in providing administrative and entry-level IT support, acting as the first point of contact for internal and external inquiries. The ideal candidate will bring a positive, can-do attitude and a sunshine vibe to our workplace, embodying the face of our company with excellent customer service skills.

Responsibilities:

• POS and Admin Support:

1. Inputting data into point-of-sale (POS) systems.
2. Handling administrative tasks to ensure smooth day-to-day operations.
3. Answering phones and addressing inquiries in a professional and friendly manner.

• IT Support:

1. Serving as the initial contact person for IT-related issues.
2. Route tickets to the appropriate departments for further resolution.
3. Creating tickets for reported issues and ensuring proper documentation.

• User Provisioning:

1. Creating new users through the established onboarding process.
2. Assisting with the provisioning of PCs as needed.

Experience and Qualifications:

• Prior experience in IT phone support (3-4 years preferred but flexible).
• Basic understanding of IT processes and the ability to create tickets for reported issues.
• Familiarity with user provisioning and basic PC provisioning tasks.

Professionalism and Dress Code:

• Dressing professionally for work, including collared shirts or nice polo shirts and dress slacks.
• Nice shoes are required for both daily work attire and interview dress code.

Customer Service and Team Collaboration:

• Displaying excellent customer service skills to represent the company effectively.
• Collaborating with various departments to ensure efficient issue resolution.

Work Schedule:

• Following a 9/80 work schedule, including working an extra hour daily, with every other Friday off.

Career Progression:

• While initially a temporary position, there is potential for this role to transition into a full-time position based on performance and experience.

If you are a positive and energetic individual with a can-do attitude, possess great customer service skills, and meet the qualifications listed above, we encourage you to apply. Apply now and be the sunshine that brightens!