Director, Sales (North America Smb)

Description
Are you an exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire global teams to achieve extraordinary results consistently quarter over quarter? Do you have a background in sales and account management? Are you goal-oriented and always looking for new opportunities to exceed goals, upsell, and nurture new business? Good news! 1WorldSync is looking for a Director, Sales (North America SMB) to join our team.
1WorldSync is the industry leader in product content management. With approximately 700 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we're seeking a Director, Sales (North America SMB) to support our growing team.
Reporting directly to our Chief Revenue Officer, the Director, Sales (North America SMB) will be responsible for leading teams of account executives and account management professionals to achieve revenue goals, increase product adoption, improve renewal rates and drive measurable customer business value. This strategic, hands-on leader will have demonstrated a track record of success managing the "long tail" of customers at a modern SaaS company by hiring and developing team members, creating a high performance sales culture, using data science and analytics to create a scalable model that delivers industry leading outcomes.
As Director, Sales(North America SMB) at 1WorldSync, responsibilities include the following:

• Build and sustain a team of high performing account executives and account management professionals who embody our values, establish Trusted Advisor relationships and focus on making every customer successful while increasing customer lifetime value
• Manage the implementation of day-to-day sales procedures and initiatives to optimize productivity in pursuit of revenue goals.
• Conduct regular team meetings including pipeline and forecast reviews with the SMB revenue teams
• Ensure timely renewals and drive upsell and cross sell activities to expand our customers' usage of our growing set of capabilities and services
• Create a scalable methodology to ensure the team is engaging strategically with their customers using both a high touch and tech touch model to drive business value outcomes
• Instill operational rigor and consistency, as appropriate, across North America SMB to define and refine engagement strategies, account management, and programs at scale
• Maintain and build upon systems and processes that foster efficiency and effectiveness in the daily operations of the team
• Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen 1WorldSync adoption
• Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas with our product teams
• Lead by example in ensuring that 1WorldSync continues to be one of the best places to work in the tech industry
• Prepare and share accurate monthly revenue forecasts, performance results and metrics with the Revenue Leadership Team.
• Analyze revenue reports, pipeline reports and forecasts to determine degree of new sales and renewal risk including competitive opportunities and threats. Communicate upward.
• Provide direction and collaborate with internal partners such as Professional Services, Sales Engineering,, Marketing, Education and Training, Technology, and others to make sure the team needs are fully understood and executed upon.
• Make sure your team is aware of, understands, and follows business policies which impact sales, such as price policies, discount policies and contracts.
• Manage the team as appropriate and recruit new talent as required to ensure a consistent high standard of sales performance, assertiveness, professionalism, and communication.

Required Skills and Experience:

• Bachelor's degree or equivalent job experience
• 5+ years experience in executing and innovating the scale business for the "long tail" to achieve revenue targets leveraging data science
• 5+ years experience managing a team of sales professionals (hunters and farmers)
• 1+ years experience as a second line manager

Desired Skills and Experience:

• Demonstrated success in consistently delivering revenue numbers, reducing churn and downgrades, producing accurate forecasts, while maintaining a focus on cost to serve
• Ability to collaborate with sales, marketing and other cross-functional teams to overachieve on mutually aligned revenue growth
• Demonstrate 1WorldSync Core Values (Teamwork, Continuous Improvement, Humility, Integrity) in Action

Benefits:

• Incredible health benefits (FSA and HSA options), with dental and vision coverage.
• 401(k) plan with employer match.
• Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and 12 weeks of fully paid parental bonding leave.
• Short and long term disability and life insurance.
• Additional optional benefits, including a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, identity theft prevention, tuition reimbursement, and pet insurance.

Additional Details:

• This is a hybrid position that requires 3 days per week at our Chicago headquarters location.

• This role requires the candidate to have the authority to work in, and be located in the US.

• This position requires up to 10% travel.

1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.
Americans with Disabilities Act (ADA)
1WorldSync will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at [email protected].