Director, Process Improvement

Job Title: Director, Process Improvement

Location: US - Remote

Position Summary:

As the Process Improvement Director at Apkudo you will play a pivotal role in driving operational excellence and enhancing productivity across our processing facilities. You will lead a team of Process Improvement engineers to identify areas for optimization, develop strategies for improvement, and implement solutions to streamline operations and increase efficiency.

What you'll do:

• Develop and implement Process Improvement initiatives to enhance device processing efficiency, reduce waste, and optimize resource utilization.
• Lead cross-functional teams to identify and analyze process bottlenecks, inefficiencies, and opportunities for improvement.
• Establish key performance indicators (KPIs) to measure process performance and monitor progress towards improvement goals.
• Collaborate with departmental managers and stakeholders to ensure alignment of Process Improvement initiatives with organizational objectives.
• Provide leadership, guidance, and support to Process Improvement teams, fostering a culture of continuous improvement and accountability.
• Conduct regular reviews and assessments of existing processes, identifying areas for enhancement and implementing best practices.
• Develop and deliver training programs to build Process Improvement capabilities across the organization.
• Stay abreast of industry trends, emerging technologies, and best practices in Process Improvement to drive innovation and competitiveness.
• Prepare and present reports, presentations, and recommendations to senior management on Process Improvement initiatives and outcomes.

What you'll need:

• BA/BS and/or MS in Computer Science, Engineering, Information Technology, relevant experience may substitute degrees
• 5+ years of experience in device processing and repair.
• Proven leadership skills with a demonstrated ability to motivate and mentor a team.
• Strong technical expertise in mobile development frameworks and methodologies.
• A passion for mobile diagnostics and a proactive approach to problem-solving.
• 3+ years of experience leading small development teams of three to five
• Ability to document requirements and specifications
• Excellent troubleshooting and problem-solving skills

Our Core Values:

• Hooked on customers. Our passion for innovation propels our customers forward. We thrive on solving our customers' problems, big and small.
• We communicate confidently and with generosity. We not only spread ideas, but we also spread understanding to help every team succeed.
• Champion the use of data. We use data to build solutions to problems, promote collaboration, and inform decisions for us and our customers.
• Proudly accountable. We follow through because the alternative is not an option. Every word, every action, and every result reflect the improvements we seek to make.
• Be you. We bring our whole selves to our work, our teams, and our customers. The collective ‘we' will shine bright for all to see.
• I have your back. Trust and respect each other to do the right thing when someone needs an extra hand. We go farther together than we do alone.
• It matters how we show up. Sometimes bold, sometimes brave, always curious. We expect more of ourselves to be our best for the team.

What you can expect from us:

• 4 weeks of time off every year, including time off for volunteering and your birthday.
• Paid parental leave benefits.
• Casual dress.
  
• A company-paid Google Pixel phone or a monthly credit to apply for your tech needs (including upgrading your bandwidth).
• 12 paid holidays, including Juneteenth and the day after Thanksgiving.
• A monthly wellness stipend that you can use for things like a meditation app, standing desk, gym equipment, etc.
• 401(k) matching up to 4% or a 5% pension plan for employees of the UK.
• Up to $5,250/year for certification, continuing education, and tuition reimbursement.
• We offer insurance coverage we're proud of for you, your family, and your spouse or domestic partner. We pay 100% of the cost of coverage for you for vision (through VSP), dental (through Guardian Dental), and some medical plans (through United Health Care, the largest health insurance company in the U.S.).
• HSAs, FSAs (health care, dependent care), and commuter benefits may reduce what you have to pay for these parts of your life.

About Apkudo:

Our Vision

Devices connect the world. We help ensure there will still be a world to connect. This is ambitious, on purpose. We must lean into our shared passion for change and do whatever it takes to do our part to regenerate resources and build sustainable processes and behaviors to leave the world a better place.

Those who do good, do well.

The Fine Print:

We are an agile organization, and so the duties and description of this role (like every other at

Apkudo) may change at any time as we adapt.

This position is exempt under the Fair Labor Standards Act (FLSA).

Note: Apkudo is an Equal Opportunity employer. We are committed to diversity and inclusivity

and to creating a culture where everyone feels respected and connected, no matter the location

of their work. All qualified applicants will receive consideration for employment without regard

to sex, gender identity, sexual orientation, race, color, religion, national origin, disability,

protected Veteran status, age, or any other characteristic protected by law.