Director Of Technology

Job Title: Director of Technology

Functional Team: Technology Team

Job Type: Full-Time

FLSA Classification: Exempt

Location: Hybrid in New York City Metro, Miami Metro, San Francisco Bay Area, Los Angeles Metro, or Chicago Metro

Desired Start Date: April 1, 2024

Direct Supervisor: Chief Operating Officer

Who We Are
COOP is building a diverse movement of upwardly mobile college grads overcoming underemployment through digital skills and peer connections. We want to reignite our nation’s promise of upward mobility for those who strive to achieve a brighter future for themselves and their families—to ensure the American Dream is a reality for all. Our program ensures that first-gen and low-income college graduates make the connections they need for the careers they deserve.
We connect un-/underemployed college graduates to one another—within cohorts and across “generations” of cohorts. By growing their peer professional networks, members of our community achieve upward economic mobility by building the skills and connections they need for the careers they deserve.
Our intervention for underemployed graduates has produced compelling wage outcomes for thousands of first-generation and Pell recipient grads in New York, California, Illinois, and Florida. Within 12 months of program completion, four in five COOP alumni are fully employed, earning an average of $50,000 per year (median pre-program earnings are $10k).
Learn more about COOP Careers’ here:

• Mission
• Impact

Our Workplace
COOP is an alumni-led organization where we bring our authentic selves to work every day. Over 70% of our staff members have been program participants which translates into a workplace that is mission-driven with deep connections to our community. Rooted in the core values that comprise our three pillars of head, heart, and hustle, we approach our work with empathy, curiosity, and a shared sense of purpose.
Our teams span across NYC, San Francisco, San Jose, Los Angeles, Chicago, and Miami. We come together virtually each month to create space for collective learning and professional development, and regionally in-person each month to build connections. We approach our shared mission of overcoming underemployment with resourcefulness and optimism while bringing fun to the challenge.
What We Need
We are seeking a Director of Technology (DoT) who is an experienced technical project manager who can autonomously lead the due diligence, execution, and implementation of multiple technology projects. The DoT will collaborate across a broad set of internal and external stakeholders to deliver technology solutions that create efficiency, support digital innovation, and drive organizational outcomes. The DoT will support senior and executive leadership in solving complex problems with a critical eye toward solutions that support long-term impact at scale. Their success will be fundamentally rooted in the success of other functional teams and they will have a keen understanding of how to bring all stakeholders along on the journey.

What You Will Do
Project & Stakeholder Management (40%)

• Create and own technical project plans for key organizational initiatives (e.g. SSO)
• Collaborate with senior and executive leadership to identify and implement digital solutions that increase efficiency and productivity to drive organizational outcomes
• Manage external partners to ensure projects remain on time and within budget
• Lead internal change management required for successful user adoption
• Manage MSPs to ensure high-quality service levels across all stakeholders

Salesforce Strategy & Administration (30%)

• Accountable for org-wide adoption of Salesforce as COOP’s primary digital tool, ensuring all teams have the functionality and training needed to effectively use the system
• Responsible for accuracy and timeliness of functional and management dashboards
• Ensure Salesforce support tickets are resolved effectively and on time
• Serve as coverage support for Salesforce Admin (in-house and MSA) as needed

Compliance & Risk Management (20%)

• Develop strategies for mitigating technology risk, ensuring COOP has the proper controls in place to minimize risk related to technology (i.e. cybersecurity, data privacy, etc.)
• Develop and deliver annual staff training around key technology risks

Team Leadership & People Management (10%)

• Serve on COOP’s Senior Leadership Team, collaborating with other functional directors and the Executive Team to provide technical input on strategic organizational initiatives
• Manage one direct report (Technology Solutions Analyst), providing thought partnership, performance management, professional development, mentoring, and coaching to support successful achievement of individual and functional goals

Who You Are

• Bachelor's degree in information technology, information systems, computer science, or equivalent experience or education
• 5+ years of experience in technical project management, or similar experience (Prior experience in ed-tech, workforce development, education, or nonprofit field is a plus
• Salesforce Certified Administrator (SCA) required
• Strong knowledge of IT infrastructure and systems, and proficiency in organizational tools and software, including Google Workspace and Microsoft Enterprise
• Familiarity with cybersecurity best practices and compliance requirements
• Experience cultivating and building long-term relationships with diverse stakeholders
• Exceptional organizational skills and ability to balance multiple priorities, deadlines, and projects in a dynamic, fast-paced environment
• Excellent communication and persuasion skills (written and verbal) that translate across both technical and non-technical stakeholders
• Knowledge of the education and workforce landscape (Knowledge of broad educational trends and the national market for workforce and digital equity programs is a plus)
• A passion for COOP’s mission and a tenacious desire to overcome underemployment

What We Offer You
COOP Careers believes it is mission-critical to hire, retain, and motivate qualified, passionate, dedicated professionals and is committed to providing a fair and comprehensive compensation package, which includes:

• Base Salary: $100k - $120k annually (commensurate with experience)
• A generous and flexible vacation policy, including holidays and office closure for Wellness Weeks the last week of December and the first week of July
• 100% employer-funded comprehensive medical, dental, and vision coverage for you (80% employer-funded coverage for dependents))
• Flexible spending account benefits (healthcare, dependent care, and commuter)
• 401(K) retirement plan and 4% employer match - eligibility to participate after one year of service

Hybrid Working Policy
COOP’s hybrid workplace strikes a thoughtful balance between at-home flexibility and in-person chemistry. Regular shared experience in person (structured and spontaneous) will enhance collaboration, strengthen existing relationships, and forge new ones within and across teams. Intentional, casual, and joyful moments together will infuse our culture with the sense of community that makes COOP unique and powerful and will collectively push us toward our shared purpose.
Currently, all COOP team members are working remotely and attending a once-a-month in-person co-working and team-building day at our co-located space in lower Manhattan (40 Rector Street) for NYC team members or a mutually convenient co-working location for our San Francisco, San Jose, Los Angeles, Chicago, and Miami team members.

Diversity, Equity, and Inclusion
COOP provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics. We seek to build a diverse staff representative of the communities we serve. All qualified applicants are strongly encouraged to apply.

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