Director Of Technology Partnerships

Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, and SMS.

Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.

We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We’re still growing fast and looking for new teammates who want to grow with us.

About the Tech Partnership Team

Partnerships are a critical part of Gorgias’s revenue growth driving over 50% of our revenue. We are looking for a Director of Technology Partnerships to spearhead our strategic partnerships within the ecommerce ecosystem. The ideal candidate will possess a strategic mindset, deep understanding of the e-commerce and technology landscape, and a track record of developing impactful partnerships. As leader of the tech partnership organization, you will create top-down alignment both internally at Gorgias and externally with our top tech partners.

What You'll Do

• Build out a tech partnership program that aligns with Gorgias' mission to empower e-commerce businesses through seamless customer support solutions.

• Prioritize and nurture relationships with technology partners, designing partnership tiering that drives mutual value

• Leverage Gorgias’s C-Suite to create top-down alignment with our most strategic partners

• Lead a dynamic team of high-performing tech partner managers,, promoting a culture of innovation, collaboration, and results-driven excellence

• Work closely our Growth Marketing and Revenue Operations teams to to scale your teams reach and impact inside of partner organizations

• Collaborate with our product and engineering teams to onboard and support tech partner with a focus on delivering best in class integrations for our top partners

Who You Are:

• 5+ years of relevant partnership experience, including 2+ years in a leadership role.

• A builder mind-set with a background in scaling up organizations from the ground up with a clear vision for the processes and systems required to scale

• A track record of managing successful partnerships, preferably in the e-commerce or tech sectors.

• A good understanding of the e-commerce technology landscape and the different players within it.

• Ability to recruit and lead a team, providing direction and support to achieve goals.

• Excellent communication skills, capable of engaging effectively with different audiences.

Outcomes:

• Forge strategic Technology Partnerships that significantly contribute to our product innovation and market expansion.

• Successfully integrate partner technologies into our offerings, enhancing our competitive edge and delivering added value to our customers.

• Achieve and exceed partnership performance metrics, demonstrating clear ROI from our Technology Partnerships organization.

• Build a high-performing team focused on Technology Partnerships, known for their collaboration, innovation, and contribution to our company's growth.

Perks & Benefits 5-week vacation (We follow each country's appropriate PTO Laws)

• Paid sick leave

• Paid parental leave (16 weeks)

• MacBook Pro

• Daily lunch stipend ($15/ per workday)

• Health insurance with up to 100% of premiums paid for employees - Anthem & Kaiser (CA only) explore our plans

• Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.

• Get up to $700 to set up your workstation at home (working from home should feel breezy)

• Get up to $2000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Why join us?

We're among the fastest-growing startups in the eCommerce ecosystem

We've built an extremely efficient go-to-market engine

Work with a talented team you'll learn a lot from

Join a company where automation and good & clean data are core beliefs shared by all

Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!

More cool things to know about Gorgias...

• Raised our Series C for $30M in 2022: TechCrunch Article

• We went from 0 to 10,000+ merchants using our platform since 2016

• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgiasis committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com

Compensation Range: $184K - $203.5K